Technical Account Manager

il y a 1 jour

Paris, Île-de-France Jobgether Temps plein
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager. In this role, you will play a crucial part in supporting large clients with their life safety, security, and business continuity needs. You will manage project deployments, provide technical consultancy, and design system configurations, impacting how organizations respond to critical events. As the client advocate, you'll ensure they receive the best solutions and support, working closely with internal teams to drive customer satisfaction and value. We seek a motivated team member who thrives in a fast-paced environment and has a strong focus on client success. Accountabilities
  • Ensure consistently positive customer experiences by managing deployment planning and technical issue resolution.
  • Establish governance models and conduct stakeholder meetings, maintaining accurate records and providing account reports.
  • Develop and deliver product education and training sessions as required.
  • Set and track customer satisfaction KPIs, managing action plans to improve metrics.
  • Troubleshoot customer concerns and escalate critical issues efficiently.
  • Provide Critical Event Management support through industry best practices.
  • Serve as a customer advocate, reporting feedback internally to relevant teams.
  • Travel to customer locations as needed.
  • Produce integration requirements specifications based on customer interactions and requests.
Requirements
  • 8-10 years of experience in emergency management, public safety, or risk management.
  • 3+ years in a customer-facing support or consulting role.
  • Strong project management and technical skills with a desire for rapid self-development.
  • Experience with customer relationship management.
  • Knowledge of Internet applications, security, telephony, and networking preferred.
  • Proven ability to coordinate internal resources to solve customer problems.
  • Consulting experience in technology adoption or emergency management is a plus.
  • Excellent communication skills and ability to interpret technical documents.
  • Strong analytical and problem-solving skills.
  • Ability to lead cross-functional teams effectively.
  • Proficiency in Microsoft Office Suite, Salesforce, Asana, and SaaS applications.
  • Willingness to travel extensively, primarily in North America.
  • Understanding of Public Safety and Emergency Management principles.
  • Ability to obtain relevant security clearances.
  • Bachelor's Degree in a related field is highly desired.
Benefits
  • Competitive salary range of $118,000 - $135,000 with potential variable compensation.
  • Comprehensive and inclusive employee benefits, including healthcare and dental.
  • Parental planning and mental health benefits.
  • Disability income benefits and life insurance.
  • 401(k) plan with company match.
  • Paid time off and fitness reimbursement programs.
Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team We appreciate your interest and wish you the best Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #LI-CL1 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

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