Senior IT Manager I&O

About Us:

We are brand builders who focus our passion and creativity to build Calvin Klein and TOMMY HILFIGER into the most desirable lifestyle brands in the world and at the same time position PVH as one of the best-performing brand groups in our sector. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That's the Power of Us, that's the Power of PVH+.   

One of PVH's greatest strengths is our people. Our collective desire is to create a workplace environment where every individual is valued, and every voice is heard, and we are committed to fostering an inclusive and diverse community of associates with a strong sense of belonging. Learn more about Inclusion & Diversity at PVH here.

The Team

PVH is transforming the fashion industry through full digitization, with technology at the center of its strategy. The Technology team drives the company's tech vision by delivering strategies and tools that support business growth and create value for employees, customers, and consumers.

Within this framework, the Regional I&O team plays a key role as the bridge between regional stakeholders and the global Infrastructure & Operations organization. The Regional I&O Lead ensures that local infrastructure, operations, and support align with the global IT strategy while meeting regional needs.

Overall, the Regional I&O team is essential in enabling PVH's broader ambition to build Calvin Klein and Tommy Hilfiger into the world's most desirable lifestyle brands and position PVH as a top-performing brand group in the industry.

The Position

Reporting to the IT Director I&O EMEA, the IT Manager plays a key role in overseeing robust and efficient local IT operations. Acting as the primary on-site touchpoint for the global IT organization, the role ensures the smooth delivery of IT services, the successful execution of initiatives, and strong alignment with PVH's strategic objectives. By partnering closely with local teams and regional stakeholders, the IT Manager addresses specific business needs while maintaining consistency with global standards. Through this collaboration, the IT Manager strengthens system performance, enhances operational continuity, and supports the ongoing evolution of PVH's technology landscape.

Key Responsibilities:

• IT Operations & Infrastructure: Ensure reliable regional IT infrastructure, monitor system performance, document processes, and resolve hardware/software issues.

• Vendor Management: Oversee managed service providers, evaluate performance, drive improvements, and support contract negotiations with global teams.

• Demand Management: Partner with stakeholders to anticipate regional IT needs, scale services effectively, and prioritize demand based on business requirements.

• Continuous Improvement: Use metrics and data to optimize services, improve efficiency, reduce costs, and enhance user experience.

• Team Leadership: Coordinate daily activities, mentor IT staff, and support professional development.

• Strategic Collaboration: Align regional operations with global I&O strategy, assess local needs, and contribute to IT solution design with business stakeholders.

• Project Management: Lead and support IT projects, plan regional initiatives, and ensure timely delivery in coordination with Corporate IT.

• Stakeholder Engagement: Build strong relationships with local teams, provide timely support, and communicate IT updates and initiatives.

• Policies & Standards: Implement IT policies and quality standards in alignment with Corporate IT.

• Incident & Risk Management: Handle local incidents, escalate when needed, and mitigate risks to ensure business continuity.

• Other Duties: Support procurement processes, lead IT onboarding, promote harmonization of IT solutions, travel occasionally, and perform additional tasks as required.

Note: Responsibilities include, but are not limited to, those listed above. The role may require additional tasks and duties as assigned to meet the needs of the department and organization.

Measures of Success

• Operational Efficiency Gains: Data-driven initiatives lead to measurable reductions in incident volume, resolution time, or operating costs.
• Vendor Performance Compliance: Managed service providers consistently meet or exceed SLAs, with improvements demonstrated through regular performance reviews.
• Successful Project Delivery: Regional IT projects are delivered on time, within scope and budget, and fully aligned with global standards.
• Effective Risk & Incident Management: Local incidents are resolved quickly, major risks are mitigated proactively, and no significant business continuity issues occur.

Requirements

• Bachelor's or Master's degree in IT, Computer Science, or a related field; relevant certifications are a plus.
• 5+ years of experience in IT management, with strong expertise in infrastructure, operations, and troubleshooting.
• Solid knowledge of IT systems, networks, and security best practices.
• Proven experience managing vendors and driving continuous improvement.
• Ability to use data and KPIs to optimize services and deliver measurable results.
• Experience working in global, fast-paced, and multicultural environments.
• Strong leadership, communication, and stakeholder management skills.
• Proactive problem-solver with the ability to manage complexity and change.
• Experience in budget management and identifying cost-efficiency opportunities.
• Commitment to high-quality service delivery and cross-team collaboration.
• Fluency in French and English required

At PVH, how we act is as important as what we do. Here are some key behaviours we expect from our people:

ENTERPRISE FIRST – we act in the best interests of PVH and its consumers beyond our own team, brand, region or market.

DRIVE CHANGE – we lead by example and are optimistic about change. We challenge the status quo but fully commit once a decision is made.

CREATE CLARITY – we are diligent in providing context and setting our priorities so we can be productive quickly.

INSPIRE TRUST – we create safe spaces for debate and deliver on what we promise so people can learn to depend on us.

TAKE ACCOUNTABILITY – we focus on work with the biggest business impact and give candid feedback to each other.

PVH Corp. or its subsidiary ("PVH") is an equal opportunity employer and considers all applicants for employment on the basis of their individual capabilities and qualifications without regard to race, ethnicity, color, sex, gender identity or expression, age, religion, national origin, citizenship status, sexual orientation, genetic information, physical or mental disability, military status or any other characteristic protected under federal, state or local law. In addition to complying with all applicable laws, PVH is also committed to ensuring that all current and future PVH associates are compensated solely on job-related factors such as skill, ability, educational background, work quality, experience and potential.