Customer Service Representative with Dutch

il y a 1 semaine

FR Issy les MoulineauxStalingrad Johnson & Johnson Temps plein

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at

Job Function:

Customer Management

Job Sub Function:

Customer Service Operations

Job Category:

Professional

All Job Posting Locations:

Issy-les-Moulineaux, France

Job Description:

En front office, vous traitez les commandes entrantes et sortantes, les demandes de renseignements, les réclamations et les informations via de multiples outils de communication. Vous mettez tout en œuvre pour gérer efficacement la relation client et vous contribuez à apporter une valeur ajoutée au service en interne et en externe.
Vous contribuez à l'optimisation du niveau de service en assurant une excellente prestation de service à chaque interaction et en veillant à la résolution au premier contact pour valoriser l'expérience client.

Activités principales


•    Traiter toutes les commandes, demandes de renseignements, réclamations et informations générales par téléphone/e-mail

•    Maintenir les métriques SLA et EMEA (y compris les KPI associés au rôle)

•    Traiter manuellement les commandes EDI et eCommerce tombées en erreur

•    Contribuer à l'automatisation des commandes via l'EDI et le eCommerce en collaboration avec des partenaires internes

•    Gérer les notes de crédit et de débit 

•    Gérer les créations et modifications de comptes client

•    Suivre les retours

•    Acquérir la connaissance produits, les connaissances commerciales et techniques pour gérer les relations avec les clients

•    Gérer des rappels produit

•    Gérer des appels sortants

•    Soutenir les partenaires commerciaux

•    Soutenir les initiatives de vente et de marketing

 Connaissances, compétences et aptitudes requises

Indispensable:


•    Bilingue Anglais/Français

- Maîtrise du Neerlandais


•    Expérience dans un Service Client, de préférence en centre d'appels.

•    Empathie, capacité à faire preuve de compréhension et à trouver des solutions pour valoriser le client

•    Esprit d'équipe, motivation et engagement

•    Capacité à communiquer ouvertement à l'écrit et à l'oral 

•    Approche proactive de la résolution des réclamations

•    Bonnes compétences en informatique, y compris la saisie de données 

•    Capacité à être efficace sous pression et à travailler dans un environnement au rythme rapide et soutenu, réactivité

•    Compétences organisationnelles, numériques et administratives

Souhaitable

-      Connaissance / Compétences SAP

-      Compétences Microsoft Office (Excel, Outlook, Word, Power Point)

-      Connaissance d'une 3ème langue (en plus du français et anglais)

-      Compréhension du domaine de la santé oculaire ou expérience au sein d'une structure de santé oculaire

At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to innovate across the full spectrum of healthcare solutions today to deliver the breakthroughs of tomorrow, and profoundly impact health for humanity. Learn more at  

 #LI-CH2

  • Customer Service Representative

    il y a 5 jours

    Issy-les-Moulineaux, France Johnson & Johnson Temps plein

    Customer Service Representative (with Dutch and French) Location: Paris, France (alternatively: Amersfoort, Netherlands) Job Purpose A front-line communicator, processing inbound and outbound orders, enquiries, complaints, and information through multiple methods of communication. Ensure adequate preparation to effectively manage the customer relationship...

  • Customer Service Representative with Dutch

    il y a 1 semaine

    Issy-les-Moulineaux, Île-de-France Johnson & Johnson MedTech Temps plein

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Customer Service Representative

    il y a 7 jours

    FR Issy les Moulineaux_Stalingrad Johnson & Johnson Temps plein

    At Johnson & Johnson, we believe health is everything. Our strength in healthcare innovation empowers us to build a world where complex diseases are prevented, treated, and cured, where treatments are smarter and less invasive, and solutions are personal. Through our expertise in Innovative Medicine and MedTech, we are uniquely positioned to...

  • Customer Service Representative I

    Il y a 41 minutes

    Balaruc-les-Bains, France Sibelco Australia Temps plein

    Customer Service Representative I Sibelco is a global material solutions company. We mine, process and sell industrial minerals at locations worldwide, focused primarily on silica, clays, feldspathics and olivine. We are also leaders in glass recycling. The Sibelco Group operates over 110 production sites in 31 countries, with a team of over 5,000 people. -...

  • Ai Business Process Solutions Engineer: Customer Experience and Customer Service

    il y a 2 jours

    Issy-les-Moulineaux, France Microsoft Temps plein

    **AI Business Process Solutions Engineer: Customer Experience and Customer Service**: Issy Les Moulineaux, Hauts-de-Seine, France Date posted **Aug 04, 2025** - Job number **1854883** - Work site **Up to 50% work from home** - Travel **0-25**%** - Role type **Individual Contributor** - Profession **Technology Sales** - Discipline **Solution...

  • Customer Support Specialist*

    il y a 1 semaine

    Les Ulis, France Signaturit Group Temps plein

    Join to apply for the Customer Support Specialist* role at Signaturit GroupJoin to apply for the Customer Support Specialist* role at Signaturit GroupSignaturit Group is a leading Saas company revolutionizing the way people do business through secure digital transactions. We are the European champions of unified digital transaction management, helping...

  • Customer Success Manager

    il y a 1 semaine

    Issy-les-Moulineaux, France Cisco Systems Temps plein

    ET&I Customer Success Manager **Who We Are**: We are a part of Emerging Technologies and Incubation Group focused on identifying breakthrough emerging solutions that create new markets and businesses for Cisco. We incubate these new opportunities in partnership with our business groups, partners and other startups. The team also continues progress...

  • Customer Success Account Manager

    il y a 7 jours

    Issy-les-Moulineaux, Île-de-France Microsoft Temps plein

    OverviewBuilds and coaches others on customer, partner, and internal stakeholder engagement strategy and models. Identifies, navigates, communicates, and influences key customer technical, business, and executive-level stakeholders (including partners). Initiates the gathering of information on the business and Information Technology objectives for customer...

  • Senior Customer Success Account Manager

    il y a 2 heures

    Issy-les-Moulineaux, France Microsoft Temps plein

    With over 17,000 employees worldwide, the mission of the Customer Experience & Success (CE&S) organization is to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. Come join CE&S and help us build a future where customers achieve...

  • Customer Success Architect

    il y a 2 semaines

    Issy-les-Moulineaux, France ServiceNow Temps plein

    **Company Description** It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent...