Account Manager

il y a 2 jours

ClermontDessous, Nouvelle-Aquitaine, France OCLC Temps plein

You have a life. We like that about you.

At OCLC, we believe you'll do the best work of your life when you're living the best life possible.

We work hard to build the technology that connects thousands of today's libraries. But we also work hard to make a job at OCLC a meaningful part of a balanced life- not a substitute for one.

The Account Manager is an entry-level position responsible for managing and expanding OCLC's relationships with existing clients across Arabic-speaking Middle Eastern countries, working in conjunction with the Sales Manager to identify and develop new opportunities. The role emphasizes territory planning, account development, and market intelligence to strengthen OCLC's competitive position and support sustained growth.

Responsibilities

Client Relationship Management

  • Achieve or exceed sales and revenue targets within the assigned territory.
  • Manage and expand relationships with existing clients to ensure satisfaction and retention.
  • Identify client needs and provide solutions that align with OCLC's portfolio.
  • Navigate cultural and business practices unique to the Middle East to build trust and credibility.
     

Market Development & Competitive Analysis

  • Identify, qualify, and pursue new leads and prospects within the region.
  • Monitor and analyze competitor activities, including pricing and market positioning.
  • Deliver intelligence to support product development and regional strategy.
     

Territory Planning & Sales Execution

  • Develop and implement comprehensive account plans for assigned markets.
  • Collaborate with the Sales Manager on regional initiatives.
  • Participate in marketing campaigns and activities to build brand presence.
  • Manage remote engagements with clients using digital communication tools.
     

Qualifications & Competencies

Education & Experience

  • Bachelor's degree in Library and Information Science.
  • Entry-level to early-career experience in account management, sales, or client services.
  • Experience with business writing and technical documentation.

Skills & Competencies

  • Native or fluent Arabic; strong English proficiency. French is an advantage.
  • Solid understanding of library systems, including integrated library systems (ILS/LSP), discovery tools, link resolvers, and electronic resource management.
  • Familiarity with core library workflows such as acquisitions, cataloguing, circulation, discovery, and access to electronic resources.
  • Proficiency in CRM platforms and virtual collaboration tools.
  • Excellent communication, negotiation, and relationship-building skills.
  • Ability to manage multiple priorities across diverse time zones.
     

Working Conditions

  • Fully remote role based in Lebanon, Egypt, or Jordan
  • Minimum of 50% travel across the region.
  • Flexible availability for coordination with OCLC headquarters.

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