Service Delivery Management Specialist

il y a 1 semaine

Paris, Île-de-France AXA Group Operations Temps plein

About the job

Main missions

The candidate will join an existing technical team and his role will require:

  • To be fully responsible for Backup platforms
  • Part of the project team (as an expert) for future backup solution
  • Installation, upgrades, maintenance of the platforms
  • Production monitoring and resolution of technical incidents
  • Backup monitoring and reporting in direct relation with Manage Services
  • Analyze and prepare accurate documentation for production.
  • Incident, Problem and Change Management support, in an enterprise environment, providing 3rd level support
  • Improvement and extension of operational system stability and performance
  • Creation and improvement of operational guidelines, implementation guidelines and work instructions and necessary documentation
  • Implementation of Standard Work Requests (based on AXA-Services standards, using ServiceNow)
  • Troubleshooting incidents in the scope of the technical areas
  • Develop scripts for automation and batches, in close collaboration with development teams.
  • Creating scripts according to internal AXA standards and procedures.
  • Ability to support and monitor services on production servers.
  • Technical writing of the proper documentation according to internal regulations
  • Ensure security is priority one: audit, vulnerabilities remediation,
  • Ensure service levels meet requirements. Propose and implement action plan when required.
  • Work with Project team to prepare project scope and troubleshooting of backup jobs on platforms (Oracle, SQL Server, Windows)

Expected skills & experience

We are looking for someone with the following experience and skills:

Experience

  • Minimum 3 years of experience in backup environment

Technical skills

  • Cloud knowledge: Security, Networking, AWS, Azure
  • Commvault solutions
  • IBM Spectrum Protect V8 or later expert
  • Scripting skills and automation.
  • Strong general knowledge in IT and Datacenter infrastructure
  • Knowledge in Windows / Linux / VMware

Soft skills / transversal skills

  • Autonomous, teamwork spirit and "self-organized working", respectful of the process.
  • Curiosity, assertiveness, pro-active mindset.
  • Customer centric and result orientation.
  • Ability to work in dynamic, matrix-structured global organizations.
  • Upper intermediate level of written and spoken English is a must.
  • French or Dutch speaking would be appreciated.
  • Respond promptly to incidents, investigate & provide temporary &/or permanent resolution of incidents escalated. Provide timely status updates to relevant parties.
  • Be able to effectively operate within set guidelines, policies, procedures, and able to execute instructions with minimal supervision

What we offer

We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

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