Customer Success Manager

Back in 2017, Belkins started as an appointment-setting agency with just one service offering. Fast forward to today, and we've transformed into Belkins Group—a vibrant ecosystem of services and products that define the cutting-edge landscape of the SalesTech and MarTech industries. Among our successes are ambitious start-ups like Revit and ClickRoads, which have evolved into standalone powerhouses, as well as innovative products such as Folderly.

Our story is one of relentless pursuit of innovation, driven by a passion to help our clients succeed and a vision that looks firmly to the future. We've come a long way, and we're just getting started.

Folderly is an award-winning email performance solution, recognized as one of the 25 winners of the prestigious Google for Startups Fund. Founded in 2019, Folderly quickly made its mark by achieving $1.5M ARR within just 9 months and growing to $3M in revenue in only 18 months. Driven by a passionate and innovative product team, Folderly specializes in optimizing email deliverability and maximizing your sales potential. We're constantly refining our strategies to help businesses supercharge their email marketing and deliver outstanding results.

We're looking for a proactive, relationship-driven Customer Success Manager for the Folderly team who loves helping clients win, thrives in a fast-paced SaaS B2B environment, and knows how to turn great communication into long-term partnerships.

You're not just answering tickets - you're becoming a strategic partner for your clients, helping them grow, uncovering new needs, and shaping how they use the product.

Your ideas will be heard, your initiative will be appreciated, and you'll work cross-functionally with teams who genuinely value Customer Success.

As a Customer Success Manager, you will:

• Lead end-to-end onboarding, including product walkthroughs, setup guidance, and clear instructions to help clients get value from day one.
• Be in touch with clients daily — answering questions, helping with tasks, and guiding them through the product.
• Communicate with larger accounts via Slack, and use email for all other client engagements.
• Monitor product usage and proactively share recommendations, best practices, and strategic tips to help clients succeed.
• Troubleshoot issues hands-on and collaborate closely with our tech team to get things resolved quickly and efficiently.
• Spot opportunities for upsells, expansions, and renewals — and confidently lead those conversations based on real client needs.
• Jump into the sales process when needed, especially at the contract-signing stage, to ensure a smooth handoff and a seamless start.
• Assist with outreach marketing campaigns alongside the client's team and provide personalized training to help customers achieve their goals.
• Drive results across monthly and quarterly KPIs like Retention, Churn Rate, Upsell Rate, and NPS.
• Share feedback directly with sales, product, and marketing teams to continuously improve the customer experience.

You will definitely be successful in this role if you:

• Have 2+ years of experience in Customer Success, Account Management, Onboarding, or other client-facing roles (B2B SaaS experience is ideal).
• Bring solid experience with the US market and feel confident managing multiple client relationships simultaneously.
• Have strong experience working with B2B clients, handling onboarding, and managing the full customer lifecycle.
• Possess advanced English, enabling clear and confident daily communication.
• Are comfortable using AI tools to speed up workflows, enhance communication, and optimize daily tasks.
• Are proficient with Google Workspace, Intercom, HubSpot, Stripe, outreach tools, and other productivity or sales platforms.
• Can work remotely with high ownership, staying proactive, independent, and reliable without constant supervision.
• Maintain a positive, solutions-oriented mindset, handling challenges with clarity and calmness.

At Belkins Group, we care deeply about our team members, and we prove it through:
Competitive Pay: Your dedication deserves more than recognition; it deserves compensation that matches your expertise.
Remote-First Flexibility: We've transitioned to a fully remote environment so you can work where you're most productive. Our flexible hours help you stay agile and focused.
Professional Growth: We're a launchpad for your career. Through regular feedback, 1:1s, internal mobility, and knowledge-sharing, your growth is enabled and celebrated. We also maintain an internal wiki for insights and a library of the latest business books to keep you sharp.
Well-being focus: Your mental health is a priority. We offer mental health lectures and support for your overall well-being.
Recharge Time: We prioritize your rest with 20 paid vacation days, parental leave, fully covered sick days, and unlimited days off for unexpected needs.
Global Sync: We align with U.S. holidays to keep our global teams in sync.
Memorable Team Experiences: Work hard, play hard — even from a distance. Our online team-building events and all-hands gatherings bring humor, memes, and a lively atmosphere that makes teamwork genuinely fun.

---