Customer Success Manager
il y a 7 jours
Wakeo provides a SaaS platform to bring real-time visibility on intercontinental transportation.Using AI-based technology, we help shippers and logistics providers build a resilient and sustainable supply chain We already work with global leaders such as Uniqlo, Michelin, Corteva, Air Liquide, Rhenus or Hartrodt with users in more than 180 countries and we are rapidly growing our network.And we do not plan to stop there We just raised €18 million with Statkraft Ventures and our historical investors Promus Ventures, 360 Capital, 50 Partners and Techstars, to give even more visibility to worldwide transport actors. As a Customer Success Manager, you will be the trusted advisor of your customers. You will be taking over the customer after the contract is signed.Your main objectives are:Drive usage & build amazing ROI alongside your customersGuarantee 0 churnBoost upsell/ cross sell over your portfolio of customersYour Missions :Therefore, your missions will be as follows:Be an expert on our product and maintain up to date knowledge of supply chain & transport industries, market trends, technologies & competition landscape.Onboard key users after delivery team at Wakeo complete the setup phaseDefine and work pro-actively on achieving our "joint success planˮ & ROI with our customers.Proactively manage multiple accounts to ensure customer's success in services renewal, adoption of products, customer health.Identify & close opportunities for up-sell and cross sell.Facilitate Quarterly Business Reviews with customers and act as advocate for our customers with our product teams.Nurture relationships with decision makers & champions.Build success stories with customers & our marketing team.Share valuable insights with sales team to provide key differentiators while closing deals.Monitor closely with our support team the level of service we deliver.Ideal Profile :Fluent in French and English is a must have, other language is a plus.Around 6/ 7 years of experience acquired in Saas B2B enterprise solutions.Past experiences working with Enterprise customers in customer-facing roles including Account Management or Customer Success is a must have.Highly organised with a strong sense of urgency to meet deadlines, you are analytical and solution oriented.You have the ability to be strategic, but you still roll up your sleeves to accomplish what needs to be done.Journeys to customers, also abroad, are not a problem for you.Knowledge on supply chain or transport is a plus.Why joining us :Wakeo is the perfect company if you want to :Live the start-up adventure in a fast-growing environment within a massive industry with almost limitless opportunities.Evolve in an international environment, mixing ambition, humility, dynamism and teamwork, where you can feel your impact directly.Enjoy teambuilding moments (Wakeo days, seminars...).Work in a hybrid way (2 to 3 days a week).Benefit from offices in the heart of Paris (with Gym access in the Office ).
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Customer Success Manager
il y a 5 jours
Paris, France Genesys Temps pleinlocations - Paris, France - time type - Full time - posted on - Posted Today - job requisition id - JR106335 - Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can...
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Manager, Customer Success
il y a 1 semaine
Paris, France Go1 Europe Temps plein**The next chapter of our growth story needs YOU!** At Go1, we have grown from humble beginnings into the world's largest aggregator of educational content. We give organizations and their employees access to the largest curated e-learning library on the planet. Millions of people are using it to unlock their positive potential. We're endlessly curious,...
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Customer Success Manager
il y a 6 jours
Paris, France SECUTIX Temps pleinSECUTIX is a Swiss company delivering a portfolio a SaaS solutions for the event industry. We are on a mission to help cultural, entertainment and sports organizations engage with their fans through our ticketing sales tools and mobile ticketing solution. We are serving more than 150 customer sites with a customer centric attitude and startup...
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Customer Success Manager
il y a 21 heures
Paris, France Tellent Temps pleinOverviewAs a Customer Success Manager (CSM) for the French market, you will own a portfolio of customers and be responsible for driving product adoption, customer satisfaction, and retention. You will act as a trusted advisor to your customers, helping them achieve tangible outcomes from Tellent’s products and supporting their broader HR strategy.This role...
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Customer Success Manager
il y a 6 jours
Paris, Île-de-France Tellent Temps pleinAs a Customer Success Manager (CSM) for the French market, you will own a portfolio of customers and be responsible for driving product adoption, customer satisfaction, and retention. You will act as a trusted advisor to your customers, helping them achieve tangible outcomes from Tellent's products and supporting their broader HR strategy.This role requires...
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Customer Success Manager
il y a 21 heures
Paris, France Betty Blocks Temps pleinAbout the team The Customer Experience team currently consists of 7 team members. The team’s mission is to evolve into a proactive, data‑driven Customer Success organization that drives product adoption, increases retention, and continuously improves the customer experience. As a CSM, you will collaborate cross‑functionally with Account Management,...
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Customer Success Manager
il y a 2 semaines
Paris, Île-de-France Witco Temps pleinWe're hiring: Customer Success Manager – Paris (Hybrid)AtWitco, our mission is clear: every living and working space around the world should deliver a seamless experience through a single all-in-one app — and we're building that solution today. To support this mission, we're looking for atalented Customer Success Managerto join our Customer Success team...
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Customer Success Manager
il y a 5 jours
Paris, France SoftwareONE Temps plein**Why SoftwareOne?** SoftwareOne and Crayon have come together to form a global, AI-powered software and cloud solutions provider with a bold vision for the future. With a footprint in over 70 countries and a diverse team of 13,000+ professionals, we offer unparalleled opportunities for talent to grow, make an impact, and shape the future of technology. At...
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Customer Success Manager
il y a 6 jours
Paris, Île-de-France tellent Temps pleinAs a Customer Success Manager (CSM) for the French market, you will own a portfolio of customers and be responsible for driving product adoption, customer satisfaction, and retention. You will act as a trusted advisor to your customers, helping them achieve tangible outcomes from Tellent's products and supporting their broader HR strategy.This role requires...
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Customer Success Manager
il y a 2 semaines
Paris, France Dataiku Temps pleinAt Dataiku, we're not just adapting to the AI revolution, we're leading it. Since our beginning in Paris in 2013, we've been pioneering the future of AI with a platform that makes data actionable and accessible. With over 1,000 teammates across 25 countries and backed by a renowned set of investors, we're the architects of Everyday AI, enabling data experts...
