Customer Success Manager – French Speaker

il y a 4 jours


France RealAdvisor Temps plein

Remote Customer Success Manager Full-time | Remote Shape the Future of the Real Estate Market with Us Open to candidates based outside SwitzerlandRealAdvisor is an innovative real estate platform that attracts millions of users every year. Since our founding in 2017, we have been committed to transforming the real estate market by increasing transparency and efficiency. Our integrated platform seamlessly connects buyers, sellers, and real estate agents, empowering them to make better decisions and grow their business more effectively.Your MissionYou will play a key support role for our Customer Success and Sales teams by building and maintaining strong relationships with our partner real estate agents. Acting as a bridge between our customers and the platform, you will ensure their success and help them fully leverage our services. Your ResponsibilitiesCustomer SupportOnboard new real estate agents and support them in setting up and using the platformOrganize and coordinate customer meetings and onboarding sessionsEnsure a smooth handover from the Sales team to the Customer Success teamCRM & AdministrationManage and keep CRM data up to date (contact details, deals, statuses, follow-ups)Handle administrative follow-ups and commercial documentationCustomer RetentionSupport customer success by maintaining existing relationships and responding to inquiriesConduct follow-ups and check-ins to increase engagement and platform usageAssist with billing-related questions or basic technical issuesInternal CollaborationWork closely with Sales and Product teams to address customer feedback and improve service qualityContribute to reporting and process optimization within the Customer Success team️ Your ProfileHighly organized, detail-oriented, and proactiveConfident communicator, both in writing and over the phoneTech-savvy and comfortable using CRM systems and productivity tools (Google Suite, etc.)Ambitious and motivated to grow in a fast-paced start-up environment QualificationsFull professional proficiency in English and FrenchUnderstanding and speaking German is a strong advantageCompleted commercial apprenticeship or a Bachelor's degreeInitial professional experience in administrative, customer success, or other customer-facing rolesExperience in the real estate sector is a plus but not requiredWhat We OfferFully remote role with flexible working hoursFast-paced learning opportunities in Customer Success and SalesA collaborative, international team and inclusive company cultureHybrid compensation model combining a competitive fixed salary with performance‐based bonuses.Direct exposure to the real estate and tech industriesDiverse career development and growth opportunitiesDoes This Sound Like You?If you are motivated by helping customers succeed, eager to grow your career, and excited to be part of a fast-growing start-up, we would love to hear from you.Apply now and help shape the future of the real estate industry with RealAdvisor


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