Operations Manager

Operations Manager — Keep Nio Robotics running, ready, and field-deployablePosition overview Nio Robotics is building Aru, a general-purpose robot designed for demanding industrial tasks on steel infrastructure (de-coating, painting, welding prep, inspection, constrained-space interventions...). We're growing fast, and we need someone who makes sure everything around the teams and the robot runs smoothly.As Operations Manager, your core mission is simple: keep things running.You'll support Product Managers and VPs by anticipating needs, removing friction, and owning execution on day-to-day operations, field logistics, partner support, and import/export workflows.If you love being the person who sees what's missing before anyone asks, gets it organized, and drives it to completion, this role is for you.Your missionBe proactive: spot upcoming needs, risks, and bottlenecks, and resolve them early.Be the execution owner for operational topics that support product development, demos, and partnerships.Make Nio Robotics consistently field-ready: robot, tools, equipment, shipping, and onsite logistics.Work & ResponsibilitiesOwn preparation for client demos, trade shows, and field trials:Ensure the robot is ready, configured, and packaged.Prepare mission-specific material : tools, consumables, PPE, fixtures, spares.Organize shipping : customs paperwork, export constraints, lead times, carriers, and packaging requirements, insurance, timelines.Coordinate with Product Managers and technical leads to surface what must be delivered for the event : features, payload readiness, validation.Make sure nothing is forgotten and that execution is closed-loop (from planning → shipment → event → return → debrief).Office management & day-to-day operations:Coordinate contractors (cleaning, security, maintenance, etc.).Organize office setup and improvements: installing desks, rooms, storage, tools, workshop materials.Ensure safety and compliance for anything related to machines, workshop layout, protective gear, and on-site practices.Keep operational documentation and inventories up to date (equipment lists, access, contacts, procedures).Support our ecosystem of partners when they need:Shared material shipments or loaned equipmentAccess to shared tooling (cloud, chat, accounts)Organizing mutual visits (on-site logistics, schedules, access, PPE requirements)Help maintain a clean, efficient operational interface between Nio and its ecosystem.Skills & profileMust-have traits:Proactive and self-driven: you identify needs by yourself, gather requirements, and execute without waiting for perfect instructions.Organized to the core: you build checklists, track topics, and finish what you start, no loose ends.Operational ownership mindset: you're happy being accountable for "everything that must be ready".Technical & hands-on aptitude:You're handy and comfortable with technical environments: workshop, tools, machines.You can manage items around the robot: tools/payload accessories, protective equipment, safety practices, packing/rigging constraints.You're not afraid to get into the details when needed: what to pack, how to protect a component, what PPE is required for a given tool.Bonus points:Experience with robotics, industrial hardware, field operations, events/logistics, or technical project support.Familiarity with shipping constraints for sensitive/valuable equipment (crates, insurance, documentation).Experience supporting cross-functional teams (product + engineering + leadership).What you'll get at NioA key role at the center of the company: close collaboration with Product Managers, VPs, and field teams.A mission-driven environment where operations directly impact product success.Real autonomy and ownership, you'll define and improve the operational playbook as we scale.