M365 Operations Manager

Looking for a new challenge ? Join Eleveight

We are hiring on behalf of our partner in the Audit, Tax & Advisory sector and are looking for a M365 Operations Manager to take on the following responsibilities :

• Lead and manage the Microsoft 365 Operations team, ensuring efficient workload distribution and high service quality.
• Ensure the availability, stability, performance, and reliability of Microsoft 365 services across the organization.
• Monitor the M365 environment proactively, identifying operational risks and preventing service disruptions.
• Manage incidents, problems, and operational risks, ensuring timely resolution, root cause analysis, and continuous follow-up.
• Collaborate with local IT support teams, architects, security teams, and business stakeholders to ensure consistent service delivery.
• Coach and support L1 support teams by sharing best practices and troubleshooting methodologies.
• Develop and maintain operational documentation, runbooks, knowledge articles, and support procedures.
• Contribute to governance, compliance, change management, and continuous improvement initiatives across the M365 environment.
• Drive operational excellence by improving processes, user satisfaction, and overall Microsoft 365 service performance.

Profile required

Education: Bachelor's or Master's degree in Information Technology, Computer Science, or a related field.

Experience: Minimum 7 years of experience in Microsoft 365 Operations, Modern Workplace, or IT Infrastructure, including experience managing technical support or operations teams.

Skills & Expertise

• Strong expertise in Microsoft 365 (Exchange Online, Teams, SharePoint Online, OneDrive, Entra ID, Intune).
• Solid understanding of IT Service Management (ITIL) processes, including Incident, Problem, Change, and Request Management.
• Experience with service monitoring, SLA management, operational reporting, and continuous improvement.
• Knowledge of Microsoft 365 security and governance best practices.
• Experience creating operational documentation, runbooks, and knowledge bases.
• Microsoft certifications and ITIL certification are considered a plus.

Languages

• Fluent English is mandatory.
• French is considered an asset.

Personal Qualities

• Strong leadership and team management skills.
• Excellent communication and stakeholder management abilities.
• Analytical mindset with strong problem-solving skills.
• Autonomous, organized, and results-oriented.
• Ability to prioritize and manage multiple operational activities in a fast-paced international environment.
• Previous experience in a similar role is required.

About Eleveight

Eleveight is a consulting and recruitment company specializing in tailored talent solutions to support businesses in their transformation.

We connect top experts in Change & Transformation, Business Applications, and Data & AI with ambitious projects, offering opportunities that match their skills and career goals. With our personalized approach and international network, we provide high-quality support throughout the process, ensuring engaging missions and a work environment that fosters professional growth. Join Eleveight and unlock opportunities that recognize your expertise and accelerate your career.