Customer Success Manager 🇬🇧
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About the Role
As a Customer Success Manager, you act as a trusted point of contact and coordinator for our customers (large account/Enterprise) across Europe.
You ensure that the implementation of EasyPicky runs smoothly and delivers the expected value for our clients.
You are results-driven, customer-focused, tech-savvy, and skilled at building strong internal and external relationships.
You understand your customers’ business needs and represent their voice internally at EasyPicky.
Your success will be measured through customer retention, account growth, and overall customer satisfaction.
As a Customer Success Manager, you are responsible for developing and strengthening long-term customer relationships by maximizing the value customers derive from our product—thereby driving loyalty and long-term engagement.
You are the main point of contact and a trusted advisor throughout the entire post-sales customer lifecycle.
You work closely with your customers to ensure they are fully satisfied with our services.
Ultimately, your primary goal is to deliver an outstanding customer experience and maximize product adoption to support your customers’ growth.
Key Responsibilities
Act as the voice of the customer within the company: collect feedback and drive continuous improvements across all areas, including product; build trusted relationships at all levels and take ownership of customer health, growth, and satisfaction.
Manage the full post-sales customer journey: onboarding, regular check-ins, and business reviews.
Understand customer success metrics and work consistently toward achieving them; analyze usage data to provide insights and recommendations that support long-term objectives.
Ensure customer satisfaction across your accounts through account planning, proactive communication, problem-solving, risk mitigation, and performance monitoring.
Collaborate with the Sales team on renewals and upsell opportunities, and with the Product team to ensure customers receive the right features and functionality.
Maintain a strong understanding of current market and industry trends.
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