Head of Operational Excellence

Protection is looking for its future Head of Operational Excellence Are you ready to lead continuous improvement initiatives and drive operational excellence across 12 locations in Europe and LATAM ? Join this role to develop and implement best practices, process optimization, and performance measurement frameworks to enhance efficiency, quality, and customer satisfaction organization-wide ​What you’ll be doing:
• Strategic Process Improvement: Develop and lead organization-wide initiatives to optimize operational processes, reduce waste, and improve efficiency aligned with strategic objectives.
• Operational Standards & Best Practices: Establish and promote operational excellence standards, methodologies (e.g., Lean, Six Sigma), and tools across regions.
• Performance Measurement & Analytics: Design, implement, and monitor KPIs and dashboards to track operational performance, identify bottlenecks, and drive continuous improvement.
• Change Management: Lead change initiatives by managing stakeholder engagement, communication, and training to embed new processes and practices.
• Cross-Regional Collaboration: Facilitate collaboration among regional teams to share best practices, standardize processes, and ensure consistency across all locations.
• Training & Development: Develop training programs to enhance process awareness, lean methodologies, and problem-solving capabilities within teams.
• Root Cause Analysis & Problem Solving: Lead root cause investigations for operational issues and spearhead solutions to prevent recurrence.
• Innovation & Technology Adoption: Evaluate and promote the adoption of new tools, automation, and technology to improve operational efficiency.
• Cultural Change & Engagement: Foster a culture of continuous improvement, accountability, and operational excellence throughout the organization. ​What you’ll bring:
• Minimum of 8 years of experience in operations management, process improvement, or a related field within a multinational environment.
• Demonstrated success leading large-scale continuous improvement initiatives across multiple regions.
• Experience in applying Lean, Six Sigma, or similar methodologies to improve operational processes.
• Proven track record of fostering a culture of operational excellence and driving change in complex organizations.
• Prior experience supporting or working within Europe and LATAM markets is highly desirable. This Ad will be published until September 23: we will no longer accept applications after September 23. Who we are: ​We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters. Join a company that helps protect the forests At AXA Partners, we plant a tree for every new recruit (with a permanent contract)