Head of eServices Platform

IDEMIA Secure Transactions, a division of IDEMIA Group, is the leading technology provider making it safer and easier to pay and connect. With unmatched expertise in cryptography and credential issuance, IST is trusted by over 2,000 financial institutions, mobile operators, automotive manufacturers, and IoT providers worldwide. Every day, IST secures billions of essential transactions, ensuring the highest levels of data protection and convenience.  Purpose Transform eServices (incl. Compass) into a scalable PaaS platform business generating recurring revenue.   Mandate Shift from service delivery model → platform business model Build a productized, modular, monetizable platform Deliver sustainable ARR growth at scale   Own and scale the eServices platform into a PaaS business driving ARR growth, productization, and global adoption.
Key Missions Scope of responsibility   Platform Business Ownership Define and execute PaaS strategy and roadmap Own business model transition to subscription / usage-based revenue Integrate Compass into a unified platform offering   Productization & Platformization Convert services into standardized, API-enabled platform capabilities Drive scalability, reuse, and industrialization Reduce bespoke delivery in favor of modular offerings   Revenue & Performance (full accountability) Own: ARR and ARR growth Bookings, renewals, expansion Platform gross margin Drive monetization levers: pricing, packaging, upsell   Go-to-market & adoption Define value proposition by segment Enable Sales with platform-led selling model Drive large-scale adoption and usage   Operating model transformation Shift to: self-service platform capabilities standardized onboarding scalable delivery model Align product, tech, sales, and operations   Ecosystem development Build internal and external ecosystem around the platform Enable integration, partnerships, extensibility   Key KPIs Business performance ARR / ARR growth Recurring vs non-recurring revenue mix Platform gross margin   Adoption & scale Active clients on platform Usage metrics (transactions, APIs, modules) Time-to-onboard   Expansion Net revenue retention Upsell / cross-sell ratio   Efficiency Cost-to-serve reduction % standardized vs bespoke delivery   Customer experience Platform NPS SLA performance at scale  Profile & Other Information Experience Proven track record in: PaaS / SaaS / platform businesses Recurring revenue models Business transformation at scale   Core capabilities Strong P&L ownership mindset (ARR-driven) Ability to bridge: Product Technology Commercial Experience in platform productization and scaling   Leadership Acts as platform GM, not service manager Drives end-to-end accountability (build → sell → deliver → monetize) High influence across cross-functional teams    Success factors Clear ownership of platform P&L Strong alignment across Product, Tech, Sales, Operations Relentless focus on: standardization over customization adoption over delivery volume recurring revenue over one-off deals   Key risk to manage Remaining stuck in a service mindset (delivery-focused) instead of → shifting fully to platform business (product + ARR-driven)   By choosing to work at IDEMIA, you will join a unique tech company, offering a wide range of growth opportunities. You will contribute to a safer world, collaborating with an international and global community. We value the diversity of our teams and welcome people from all walks of life, regardless of how they look, where they come from, who they love, or what they think.   We deliver cutting edge, future proof innovation that reach the highest technological standards and we’re transforming, fast, to stay a leader in a world that’s changing fast, too.   At IDEMIA, people can develop their expertise and feel a sense of ownership and empowerment, in a global environment, as part of a company with the ambition and the ability to change the world.   Visit our website to know more about the leader in Identity Technologies www.idemia.com