Commercial and Operational Management

Role And Responsibilities 5,000 US Commercial and Operational Management
• Execute business expansion and new business development strategies.
• Oversee store performance, ensuring optimal sales levels, profitability, and inventory control.
• Develop and implement the annual strategic plan and budget for all stores.
• Coordinate promotions, discounts, and advertising campaigns in collaboration with the Marketing and Purchasing departments, evaluating their profitability.
• Identify market opportunities to strengthen brand positioning.
• Ensure that store teams comply with each brand's guidelines, standards, and policies.
• Maintain optimal inventory levels across stores, preventing both overstocking and stockouts.
• Ensure profitable and sustainable operations by making decisions based on financial performance indicators.
• Regularly review and analyze profit and loss statements (P&L) with Senior Management, identifying variances and opportunities for improvement.
• Propose marketing initiatives, promotions, and commercial strategies to the Marketing and Sales teams to drive revenue growth.
• Monitor the annual marketing plan, ensuring proper execution and adaptation to local market conditions.
• Consistently ensure that sales are generated at profit margins that are beneficial to the company.
• Maintain a clear understanding of sales targets by product category and develop specific action plans to achieve them effectively.
• Stay informed about market trends, consumer behavior, and high-demand products, promptly reporting commercial opportunities to Senior Management.
• Recommend the introduction of new products, brands, or pricing adjustments to Senior Management to maintain competitiveness and respond to market needs. Inventory Control and Logistics
• Ensure efficient product replenishment and availability in coordination with the Logistics and Purchasing departments.
• Implement inventory control measures to minimize losses, theft, shrinkage, and waste.
• Establish optimal inventory levels by brand and product group, continuously monitoring inventory turnover.
• Assume direct responsibility for store inventory, ensuring accuracy and the timely execution of scheduled cycle counts.
• Ensure inventory is consistently maintained in optimal condition regarding product presentation and availability.
• Maintain appropriate inventory turnover, preventing excessive stock accumulation and slow-moving products.
• Continuously monitor product expiration dates, ensuring timely sales before expiration.
• Immediately report expired or near-expiration products received and request the corresponding credit notes or necessary adjustments.
• Coordinate and execute product re-export operations when requested by Senior Management, ensuring compliance with applicable procedures, documentation, and internal controls.
• Identify and evaluate local logistics, marketing, and other service providers offering competitive rates and added value to the company. Human Resources and Team Management
• Recruit, train, supervise, and evaluate employees under direct responsibility.
• Build and develop high-performing teams, ensuring the achievement of individual and collective objectives.
• Lead performance-based incentive programs linked to sales targets and key performance indicators (KPIs), motivating employees to achieve established goals.
• Supervise employee schedules, professional appearance, and compliance with company policies across all stores.
• Submit monthly reports to Regional Human Resources regarding staffing levels, personnel movements, and any relevant employee-related matters or incidents. Customer Service and Visual Merchandising
• Develop and implement customer service practices that enhance customer satisfaction, loyalty, and retention.
• Ensure the proper implementation of visual merchandising strategies and consistent application of brand identity guidelines.
• Maintain stores in excellent operating condition, ensuring cleanliness, organization, product availability, and attractive merchandise displays.
• Ensure that all in-store advertising, promotional materials, signage, and visual displays remain updated and aligned with Marketing Department guidelines. New Store Openings
• Conduct feasibility studies and coordinate with internal departments all activities required for new store openings.
• Manage the necessary permits, licenses, purchases, and operational requirements to ensure successful store launches and efficient operations. Administration, Financial Control, and Reporting
• Monitor operating expenses and prepare monthly budgets by store and individual salesperson.
• Assume responsibility for cash deposits, ensuring they are completed within a maximum period of three (3) days.
• Ensure the proper, transparent, and controlled use of petty cash exclusively for authorized operational expenses.
• Supervise and optimize store operating expenses, continuously identifying opportunities to improve efficiency and eliminate unnecessary costs.
• Conduct periodic cash counts and cash reconciliations to ensure financial control and safeguard company funds.
• Prepare and submit all reports requested by Senior Management or supporting departments accurately and within established deadlines.
• Prepare and submit supplier payment schedules within the deadlines established by the Accounting Department.
• Promptly inform Senior Management of any new laws, regulations, taxes, duties, or additional charges that may affect operations or require corporate attention.
• Continuously monitor operating profit margins, ensuring alignment with established financial objectives and profitability targets. Wholesale Business Development
• Expand the wholesale customer portfolio and diversify the product offering within each category.
• Identify and evaluate local business opportunities to increase company profitability, market penetration, and sustainable growth.
• Perform other related duties and responsibilities consistent with the nature and scope of the position.