IT Business Analysis Specialist EUROPE

YOUR ROLE As a Customer Business Solutions Manager, you will act as the bridge between our customers, commercial teams, operations, and IT functions. Your mission is to design, implement, and continuously enhance customer-facing business solutions, including web platforms, EDI integrations, reporting tools, and dashboards, that improve visibility, efficiency, and overall supply chain performance. You will serve as a trusted advisor to our customers, translating business requirements into scalable solutions while ensuring a seamless customer experience throughout the entire lifecycle, from pre-sales to implementation, deployment, and continuous improvement. WHAT ARE YOU GOING TO DO ? Pre-Sales & Solution Design
• Support Business Development and Tender Management teams during customer tenders and solution presentations.
• Promote our standard digital solutions, web platforms, EDI capabilities, and e-booking tools.
• Analyze customer requirements and identify reporting, visibility, integration, and data exchange needs.
• Design customer-focused business solutions aligned with operational capabilities and business objectives.
• Educate commercial teams on our digital ecosystem and business solution offerings. Solution Implementation & Project Management
• Validate solution designs with Customer Service, Operations, and Customer Business Solutions stakeholders.
• Lead the implementation of business solutions for new and existing customers.
• Configure customer access and digital tools within our platforms.
• Coordinate EDI implementation projects with customers and internal Business Analysts.
• Develop and configure customer reports, KPIs, dashboards, and performance monitoring tools.
• Provide data quality and control reporting to support operational excellence.
• Ensure business solution requirements are accurately documented within SOPs and operational processes. Roll-Out & Customer Support
• Monitor solution performance and coordinate corrective actions when necessary.
• Optimize customer reports, dashboards, and KPI visibility tools.
• Support customers during deployment and adoption phases. Customer Engagement & Business Growth
• Proactively promote business solutions during customer reviews and business meetings.
• Deliver customer training sessions and drive solution adoption.
• Act as a trusted partner to customers by identifying new opportunities to improve supply chain visibility and performance. Continuous Improvement & Innovation
• Participate in transformation, automation, and digitalization initiatives.
• Identify opportunities to streamline processes through EDI, reporting automation, and digital solutions.
• Contribute to product and solution enhancements by defining business requirements and user stories.
• Support regional and global projects involving customer platforms, reporting solutions, and system integrations. WHO ARE WE LOOKING FOR ?
• Bachelor’s or Master’s degree in Supply Chain, Logistics, Business, or a related field.
• Minimum 5 years of experience in Freight Forwarding, Transportation, or Global Supply Chain environments.
• Strong understanding of supply chain operations, customer-facing solutions, EDI, reporting tools, and logistics systems (TMS).
• Proven ability to manage projects and translate customer requirements into effective business solutions.
• Excellent analytical, communication, and stakeholder management skills.
• Customer-oriented, proactive, and comfortable working across operations, IT, and commercial teams.
• Strong problem-solving mindset with the ability to influence, coordinate, and drive continuous improvement initiatives in an international environment. •