Account Manager

QuantCube Technology is a global leader in real-time economic intelligence powered by AI and alternative data. The company employs a large data science team and has developed over time a highly defensible and proprietary AI technology. Today, we process one of the largest data lakes in the financial industry, including data from satellite, geolocation, text, telecom, and more. QuantCube's approach in analysing and combining vast datasets to find the most relevant real-time indicators of macroeconomic conditions for clients is unique in the market. Our diverse international team of data scientists, economists and quant analysts bring proven expertise in AI, deep learning and machine learning techniques, big data analytics, multilingual natural language processing (NLP), and computer vision. All QuantCube indicators are constructed using a fundamental approach, and models are based on fully explainable AI. This allows users to understand where changes in trends come from and avoid any black-box effect. We are proud to service the most sophisticated clients across the financial industry, including prestigious Hedge Funds, Asset Managers, and Banks. To strengthen client experience and retention, QuantCube is looking for a detail-oriented Account Manager with strong communication and interpersonal skills to join its Account Management team. Client Engagement & Account Growth
• Work closely with the Sales team to actively support client and prospect engagement
• Proactively engage with customers to identify upsell opportunities
• Act as a trusted advisor, ensuring clients leverage the solution effectively Onboarding & Training
• Assist with client onboarding and training by participating in demos
• Provide product documentation to clients following the pitch User Satisfaction & Feedback
• Ensure a positive customer experience throughout the relationship
• Help answer client questions during the trial period
• Track client feedback and relay it to the Product Development team CRM & Data Rigor
• Log client information and interactions in the CRM to maximize client satisfaction and retention Cross-functional Collaboration
• As part of a rapidly growing international FinTech, collaborate with internal teams: Product, Operations, Sales, and Marketing Afin de renforcer l’expérience client et la fidélisation, QuantCube recherche un·e Account Manager rigoureux·se, doté·e de solides compétences en communication et en relations interpersonnelles, pour rejoindre son équipe Account Management. Engagement client & développement des comptes
• Travailler en étroite collaboration avec l’équipe commerciale pour accompagner activement l’engagement des clients et prospects
• Engager de manière proactive le dialogue avec les clients afin d’identifier des opportunités d’upsell
• Agir en tant que conseiller de confiance, en s’assurant que les clients utilisent efficacement la solution Onboarding & formation
• Contribuer à l’onboarding et à la formation des clients en participant aux démonstrations
• Fournir la documentation produit aux clients à l’issue du pitch Satisfaction utilisateur & retours clients
• Garantir une expérience client positive tout au long de la relation
• Aider à répondre aux questions des clients pendant la période de Trial
• Recueillir les retours clients et les transmettre à l’équipe Développement Produit CRM & rigueur dans la gestion des données
• Saisir les informations et interactions clients dans le CRM afin de maximiser leur satisfaction et leur fidélisation Collaboration transverse
• Au sein d’une FinTech internationale en forte croissance, collaborer avec les équipes internes : Produit, Opérations, Commercial et Marketing
• 2+ years of experience, including previous experience in a financial institution
• Strong interest in client-facing roles and in supporting revenue growth
• Self-starter with strong problem-solving skills
• Excellent oral and written communication in English and French
• Strong MS Office skills, including Excel and PowerPoint
• Knowledge of Salesforce or other CRM tools is a plus
• HR Interview with the COO (30-45min)
• Use Case at the office (1h)
• Meet the Sales Team (45min-1h)