Treasury Management Sales

JOB TITLE: Treasury Management Sales & Service Officer REPORTS TO: Director of Treasury Management DEPARTMENT: Treasury Management Position Summary: The Treasury Management Sales & Service Officer supports the growth, implementation, servicing, and ongoing administration of the Bank's Treasury Management products and services. This position works closely with business customers, prospects, Commercial Lenders, Frontline/Retail employees, Operations, and other internal partners to identify customer needs, recommend appropriate solutions, implement services, and provide responsive ongoing support. This position serves as a senior resource within the department, taking ownership of customer and operational matters while supporting Treasury Management leadership with key initiatives, projects, and team development. The role also supports consumer online and digital banking services handled by Treasury Management and offers the opportunity for expanded leadership and potential future supervisory or management responsibilities based on performance, demonstrated leadership capabilities, and departmental needs. Functions & Responsibilities
• Develop and maintain strong Treasury Management customer relationships and provide ongoing sales, service, and relationship support.
• Partner with Commercial Lenders, Frontline/Retail employees, and other Bank partners to identify opportunities within existing and prospective customer relationships.
• Participate in customer and prospect meetings, assess business and payment needs, recommend appropriate Treasury Management solutions, and support proposals, demonstrations, pricing discussions, and relationship expansion.
• Coordinate Treasury Management onboarding and implementation, including required documentation and approvals, product setup, testing, customer training, and post-implementation follow-up.
• Serve as a primary point of contact and trusted resource for Treasury Management customers, taking ownership of servicing needs, troubleshooting, escalations, and follow-up through resolution.
• Provide support for ACH origination, wire transfers, remote deposit capture, positive pay, online banking, mobile deposit, user administration and entitlements, transfers, and other Treasury Management and digital banking services offered by the Bank.
• Support Frontline/Retail employees with Treasury Management and consumer digital banking questions, servicing requests, troubleshooting, and escalations.
• Review, research, process, and/or escalate Treasury Management and consumer online banking exceptions and applicable temporary or permanent limit requests, including ACH, wires, Zelle, and mobile deposit, in accordance with established authority, policies, procedures, and risk standards.
• Identify and appropriately escalate unusual activity, fraud concerns, operational risks, and higher-risk requests while maintaining required documentation, approvals, and audit trails; support customer education regarding fraud prevention and security controls.
• Support Treasury Management leadership with departmental policies, procedures, workflows, forms, customer agreements, training materials, and operational documentation.
• Assist with internal and external audits, regulatory examinations, compliance reviews, audit requests, and applicable remediation items.
• Participate in the evaluation, development, implementation, testing, and rollout of new Treasury Management products, system enhancements, conversions, and digital banking initiatives, including user acceptance testing and vendor coordination.
• Identify and recommend opportunities to improve processes, internal controls, operational efficiency, automation, service delivery, and customer experience.
• Serve as a senior departmental resource, providing day-to-day guidance, training, onboarding, and cross-training support to team members and helping monitor workflow, implementations, and escalated service issues.
• Independently resolve routine and moderately complex customer and operational matters within established authority and serve as a knowledgeable departmental point of contact when Treasury Management leadership is unavailable.
• Maintain strong working relationships with Commercial Lending, Frontline/Retail, Operations, Compliance, BSA, Fraud, IT, and other Bank departments.
• Participate in customer calls, prospect meetings, Bank/community events, networking opportunities, and business development activities as needed.
• Maintain knowledge of Bank policies and procedures, NACHA Operating Rules, applicable banking regulations, fraud trends, payment industry developments, and Treasury Management best practices.
• Maintain confidentiality and safeguard Bank and customer information.
• Perform other duties and responsibilities as assigned to support the needs of the Treasury Management department and the Bank. Qualifications
• High school diploma or GED required; bachelor's degree in business or a related field preferred.
• Minimum of 10 years of banking experience preferred, with 5 years of Treasury Management or related Treasury Management experience.
• Working knowledge of Treasury Management products and services, including ACH, wires, remote deposit capture, positive pay, online banking, mobile deposit, and other payment and cash management solutions.
• Knowledge of ACH/NACHA requirements, payment fraud risks, dual control, digital banking services, and Treasury Management risk mitigation practices preferred.
• Experience working directly with business customers and internal banking partners; Treasury Management sales, service, implementation, or operational experience strongly preferred.
• Demonstrated initiative, accountability, sound judgment, leadership potential, and the ability to take ownership of customer and operational matters.
• Strong sales, relationship management, customer service, organizational, analytical, problem-solving, and written/verbal communication skills.
• Ability to independently manage multiple customer requests, implementations, projects, and deadlines while maintaining strong attention to detail.
• Prior experience training, mentoring, or providing day-to-day guidance to employees is a plus; prior lead or supervisory experience is preferred but not required.
• Proficient in Microsoft Office products.
• Knowledge of and experience with Fiserv products and solutions is a plus. EXTERNAL CONTACTS: Frequent contact with customers, vendors, other banks, financial institutions, and regulators. INTERNAL CONTACTS: Frequent contact with all Bank officers and other personnel within the Bank. SCHEDULE & TRAVEL: Monday through Friday during regular business hours, with additional hours as needed to meet business and customer needs. Travel as needed for customer and prospect meetings, branch visits, training, vendor meetings, community events, networking opportunities, and other Bank-related business. The above statements describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of the position. Employees holding this position will be required to perform any other job-related duties as requested by management. All requirements are subject to possible modification to reasonably accommodate individuals with a disability.