Operations Coordinator

Operations Coordinator — Marseille, France About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started. Why join Bolt?
• Build the future of mobility and help transform how people live and move in cities.
• Tackle challenges at scale that span technology, operations, regulation, and growth.
• Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry.
• Join one of Europe's leading technology companies, backed by world-class investors including Sequoia.

About The Role
We're looking for a highly organised Operations Coordinator to support our ride-hailing operations in Marseille, France. You'll help grow our driver network, support our partners, and ensure consistent service quality. Working closely with the Team Lead and Operations Manager, you'll carry out operational tasks and partner initiatives that improve partner satisfaction and help our operations scale. This role involves working from our Marseille partner office, weekly trips to nearby cities, and regular travel to other cities across France to onboard drivers. Main Tasks And Responsibilities
• Onboard and train new drivers on Bolt's platform at our Marseille partner office.
• Make weekly trips to nearby cities and travel regularly across France to support driver onboarding.
• Verify, maintain, organise, and audit driver and vehicle documentation.
• Support the growth of our Marseille operations and coach partners to improve their performance.
• Represent Bolt as the main point of contact for key accounts, resolving issues and maintaining strong partner relationships.
• Collaborate with headquarters to improve existing operational processes. About You
• You have initial successful experience in sales.
• You're sociable and comfortable building relationships with people from different backgrounds.
• You're proactive, enjoy solving problems, and stay calm under pressure.
• You're highly organised, meet deadlines, and are comfortable using computer tools.
• You're fluent in French.
• Experience in the sharing economy, technology, transport, startups, or fast-growing companies is a plus, as is experience launching products or running a business. Why you'll love it here
• Accelerate your professional growth with unique career opportunities.
• Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you.
• Take care of your physical and mental health with our wellness perks.
• Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge.
• Connect with colleagues at annual company events and smaller team gatherings.
• Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there's a faster, smarter way to do your work, we expect you to find it. You're still responsible for the output, so the standard stays high when using AI tools. Experience is great, but what we really look for is drive, intelligence, and integrity. So even if you don't tick every box, please consider applying Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know.