Customer success project manager F/M

Il y a 2 mois


Paris, France Audensiel Temps plein

Customer success project manager F/M

Paris, France

Type contrat

Full time

Présentation de l'entreprise

A multi-specialist player in digital transformation, business consulting and technology consulting, Audensiel supports its clients in all sectors of activity in France and internationally in the following areas:
- Digital: digital transformation projects, from project management using the Agile method through AMOA and application development to acceptance/testing.
- Consulting: IT consulting within IT departments and business consulting within functional departments specifically for Banking, Insurance and the Pharmaceutical Industry in their issues of governance, regulatory compliance, risk management and transformation of financial departments ;
- Data/AI: Architecture and development of Big Data solutions with data engineer and data scientist consultants. Development of innovative artificial intelligence projects for our clients in the form of POC.
- IoT: Exploitation of data from connected objects and their processing within complex interconnected systems. Design of the entire value chain to provide the best user experience for these new services and optimize productivity gains;
- Cybersecurity: Support on the governance of our clients' cybersecurity issues. Audit and project management for data defense and security.
- Cloud/DevOps: Support at different levels of your project, strategy and governance, architecture, development or even DevOps.

Vos missions

Your main missions:

1. Provide corrective TMA
- Responsible for reporting and resolving eCommerce & eServices Europe incidents
- Prioritises corrections or changes with project managers.
- Coordinates advancement with IT Europe team
- Regularly communicates progress of tickets and production to project managers.
- Monitor site availability and performance.

2. Ensure scalable TMA
- Collection of needs from project managers.
- Ensure the progress and consideration of changes by the teams in charge
- Execute the acceptance and validation of the patches
- Regularly communicates progress of tickets and production to project managers.

Votre profil

Technical-functional ease: ease of understanding of IT interfaces and ability to read logs.

Fluent level of English.

Good relationship and good communicator.

Multitasking and autonomous, you know how to organize and adapt to the unexpected.

Curious, proactive, you are able to interact with multidisciplinary teams (business, IT, etc....)

Bac +5 level

Minimum 3 years of experience in digital project management.

In accordance with its ethical commitment, Audensiel is committed to fighting discrimination and promoting diversity and equal opportunities.


  • Customer Success Manager

    il y a 21 heures


    Paris, France Rise Up Temps plein

    Company Description Empower your organization with blended learning. Rise Up is a SaaS platform that offers a technological and service-based response to the challenges of professional training. As a partner, Rise Up enables its customers to decompartmentalize training and unleash its full potential through expertise and data oriented technology. Rise Up...


  • Paris, France PhantomBuster Temps plein

    **About the company**: As a market leader in Lead Generation Automation, we enable thousands of SMBs to boost their growth by finding and connecting with their ideal customers on major social media platforms. We’re a bootstrapped, profitable PLG startup (50 team members) serving customers worldwide (with the US as our largest market). **About the...

  • Customer Success Manager

    il y a 2 semaines


    Paris, France Beamy Temps plein

    **As Beamy grows, the CS team needs to be strengthened **and we are looking for experienced and talented ** Customer Success Manager - Solution Expert **who want to build the future of SaaS management, while developing their own skills and expertise. The integration of Beamy with our customers goes through a phase called **Discovery**. This is the key...

  • Customer Success Manager

    il y a 2 jours


    Paris, France Launchmetrics Temps plein

    **ABOUT THE ROLE** The Customer Success Manager will be responsible for the relationship with our customers and influencing local business activities relating to customer relations. This role is responsible for managing key client relationships and ensuring client adoption, satisfaction, and retention across the board. **What you'll do**: - Be an expert...


  • Paris, France Welcome to the Jungle Temps plein

    We are seeking a talented and motivated team player who can contribute to the growth and success of Welcome to the Jungle, in the context of a team creation dedicated to Customer Experience excellence.As a Senior Customer Experience Project Manager, you will play a crucial role in driving operational excellence and strategic initiatives across the entire...


  • Paris, Île-de-France Welcome to the Jungle Temps plein

    We are seeking a talented and motivated team player who can contribute to the growth and success of Welcome to the Jungle, in the context of a team creation dedicated to Customer Experience excellence.As a Senior Customer Experience Project Manager, you will play a crucial role in driving operational excellence and strategic initiatives across the entire...

  • Customer Success Manager

    il y a 1 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    il y a 1 mois


    Paris, France Board International Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver. We strongly believe every...

  • Customer Success Manager

    il y a 4 semaines


    Paris, France MANGOPAY Temps plein

    Company Description MANGOPAY’s mission is to shape the future of exchanges! We empower all marketplaces and platforms by providing them with powerful and flexible payment and regulatory solutions. Since 2013, we have accelerated the success of some of the biggest names in e-commerce, retail, and cutting-edge platforms like Vinted, Rakuten, Chrono24, La...

  • Customer Success Manager

    Il y a 2 mois


    Paris, France Board Temps plein

    Do you enjoy finding solutions aimed at improving customers' life? Are you detail-oriented yet able to communicate at a high level? Do you have the personality, the systematic approach, and the know-how to align internal, external and partner organizations through the customer journey? If so, keep reading. We are currently looking for a resourceful ...

  • Customer Success Manager

    il y a 2 jours


    Paris, France GTT Communications Temps plein

    Customer Success Manager Role Summary: The Customer Success Manager is responsible for establishing and building customer relationships and promoting customer adoption of our products & solutions. The Customer Success Manager ensures customers are satisfied with services and are realizing the value of their investment in GTT. The role proactively engages...

  • Customer Success Manager

    il y a 1 mois


    Paris, France Twenty One Talents Temps plein

    As an customer success manager, you will be in charge of the onboarding of our customers, and to enable them to make optimal use of it. **Your main responsibilities will be**: - Planning the deployments of our Spark units on the customers' sites - Working with the customers to coordinate goals, project status, and site visits - Creating, managing, and...


  • Paris, France VMware Temps plein

    **Senior Success 360 Customer Success Manager** **Why will you enjoy this new opportunity?** Do you enjoy helping Global and Enterprise organizations achieve their business outcomes through their technology investments? If you do, we have the perfect job opportunity for you! As a Success 360 Customer Success Manager, you will serve as a trusted advisor,...


  • Paris, France Axway Software SA Temps plein

    Overview: In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new ** Principal Customer Success Manager** to join Axway's family. Are you ready? Join us now!! **Together we can. Together we will.** Axway is an enterprise integration company that's been around for over 20 years to...

  • Customer Success Manager

    il y a 2 semaines


    Paris, France Board Temps plein

    At Board, we help enterprises plan smarter, drive outcomes and lead transformation with one single Intelligent Planning Platform. Trusted by thousands of leading organizations, over the last 28 years we have designed our Product with enterprise planning agility in mind and the passionate care of our people as our main driver.We strongly believe every...


  • Paris, France Beamy Temps plein

    **As Beamy grows, the CS team needs to be strengthened **and we are looking for experienced and talented ** Customer Success Manager - Solution Expert **who want to build the future of SaaS management, while developing their own skills and expertise. The integration of Beamy with our customers goes through a phase called **Discovery**. This is the key...

  • Customer Success Manager

    il y a 2 semaines


    Paris 1er, France DEEPKI Temps plein

    Founded in 2014, Deepki supports real estate players in their transition to net zero and sustainability. To achieve this transition towards sustainability, Deepki helps realign stakeholders’ interests to build efficient strategies and transform real estate into a positive force for the planet. Deepki is the only company offering a fully populated ESG data...

  • Customer Success Manage

    il y a 3 semaines


    Paris, Île-de-France Trustpair Temps plein

    About the role:Trustpair is looking for a dynamic Customer Success Manager to join our Customer Department (9 people today) to ensure the satisfaction and success of our growing portfolio. Our new Customer Success Manager will handle an vast range of clients with a special focus on our brand new Italian market, as well as other international clients.As a...

  • Customer Success Manager

    il y a 2 jours


    Paris, France Echo Analytics Temps plein

    Founded in 2021, Echo's narrative is one of relentless growth, ambition, and promise. A cutting-edge startup at the forefront of Geospatial Data and Gen AI technologies, we have skyrocketed from 0 to 50+ employees in just two years! Specialists in the location intelligence industry, we empower innovation by helping companies better understand the world...

  • Customer Success Manage

    il y a 3 semaines


    Paris, Francia, France Trustpair Temps plein

    About the role: Trustpair is looking for a dynamic Customer Success Manager to join our Customer Department (9 people today) to ensure the satisfaction and success of our growing portfolio. Our new Customer Success Manager will handle an vast range of clients with a special focus on our brand new Italian market, as well as other international clients. As...