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Onboarding Success Manager
Il y a 3 mois
Are you ready to make a difference? We are at the forefront of providing cutting-edge software solutions tailored for the construction industry. We’re seeking an Onboarding Success Manager who thrives on guiding clients through the integration of our robust business management system, ensuring their success and satisfaction.
The Role
Responsibilities:
- Lead one-on-one training sessions to empower clients with a deep understanding of our platform.
- Actively engage with clients throughout their journey to ensure seamless system adoption and optimal use.
- Evaluate clients’ business scenarios and offer strategic advice on leveraging system modules to resolve specific challenges.
- Design and maintain comprehensive training materials, such as detailed guides, knowledge base articles, and engaging video content.
- Develop tools and processes to enhance client comprehension and system implementation efficiency.
- Monitor project phases using advanced organizational software to ensure timely and successful completion.
Ideal Profile
Qualifications:
- Demonstrated experience in project management or onboarding, ideally within the construction or related fields.
- Exceptional skills in client training and motivation, ensuring clients gain full value from our system.
- High level of analytical capability to address complex business scenarios and provide actionable recommendations.
- Experience in crafting educational and procedural documents to facilitate client engagement.
- Strong technical proficiency with CRM and project management software; experience with construction-specific systems like Procore is advantageous.
- Self-motivated and professional, with a proven ability to lead projects from start to finish.
- A track record of potential growth, with a readiness to advance into team leadership roles.
If you’re a proactive, tech-savvy professional with a passion for client success in the construction industry, apply today to help us shape the future of client onboarding at ConstructIT Innovations
What's on Offer?
- Work alongside & learn from best in class talent
- Flexible working options
- A role that offers a breadth of learning opportunities
