Digital Customer Success Manager
Il y a 2 mois
Your mission as Digital CSM:
Oversee a pool of customers and drive them to successful value realization Adopt a data driven approach to growing and nurturing the digital touch segment of Aircalls customer base Help in evaluating and implementing metrics to monitor account development, including churn rate, contraction and expansion trends, as well as indicators for account health, satisfaction levels, advocacy, and potential risks Maintain a frequent pulse on your customers' utilization and performance metrics using data , dashboards and feedback channels Use a Digital touch approach to drive customers through the ideal customer journey and empower them to utilize self-help resources Engage with customers to upsell additional product/services of value as data driven opportunities are flagged Deliver your expertise through one-to-many interactions (host live webinars, office hours, e-guides) Work closely with our digital program manager to provide on-the-ground feedback to drive & improve the impact of automations Collaborate with the Customer marketing team to create and deliver valuable content and recommend automations Advocate for your internal pool of customers with internal stakeholders Inspire customers to think strategically about how our platform can support their business needs Share new ideas to delight our customers
Your profile:
A first experience in a sales and/or Customer Success Management position is required. Excellent verbal and written communication skills. Native in French is a must. Bilingual in English is mandatory. Passion for consistently providing excellent customer experience. Comfortable managing several tasks and issues in a fast-paced environment. Previous experience in a similar environment would be appreciated. Aircall is constantly moving forward. Were building new roads to complete our journey, and were taking people with us who have the same builder mentality.Lets grow together: Aircall is a place for those who dare to be bold and seek responsibility, excellence, and the opportunity to push themselves to new heights.Were creating a place where great people trust one another and thrive together.People flourish at Aircall and now is the time to be part of the team and the journey were on. Why join us? Key moment to join Aircall in terms of growth and opportunities️ Our people matter, work-life balance is important at Aircall Fast-learning environment, entrepreneurial and strong team spirit 45+ Nationalities: cosmopolite & multi-cultural mindset Competitive salary package & benefitsDE&I Statement: At Aircall, we believe diversity, equity and inclusion irrespective of origins, identity, background and orientations are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. Were working to create a place filled with diverse people who can enrich and learn from one another. Were committed to ensuring that everyone not only has a seat at the table but is valued and respected at it by providing equal opportunities to develop and thrive. We will constantly challenge ourselves to make sure that we live up to our ambitions around diversity, equity and inclusion, and keep this conversation open. Above all else, we understand and acknowledge that we have work to do and much to learn.-
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