Senior Customer Solutions Manager
Il y a 6 mois
AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.
In the role, you will be a critical partner to our AWS customers, leveraging your delivery experience with large scale transformations to help shepherd the customer through their stages of AWS adoption. Guiding the customer through the operational, educational and governance aspects of a successful AWS cloud journey.
You will interface with AWS customers and AWS leadership, driving collaboration between the other core account groups (Sales, Support, Solutions Architecture and Professional Services), product/engineering teams, and customer teams, planning and supporting major workload migrations. You will translate strategic initiatives in the account plan into executable actions, working backwards from our customers key milestones. The execution of education plans, roadmap to business outcome alignments, Executive Briefing Sessions, and go-live events and transitions are a few items owned by the CSM that are critical to the success of our customer’s cloud journey.
At AWS, you are encouraged to think big, invent and take ownership on customer challenges. You will not only bring the best of AWS/ Amazon to our customers, you will proactively help solve the customer’s challenges through new ideas, tools and mechanisms.
Successful candidates will have a strong delivery and change management background, be detail oriented, have excellent problem-solving abilities, and be exemplary communicators both at the executive and project team level. You will be a peer leader, have the ability to gain stakeholder buy-in, negotiate and lead virtual teams. Your enterprise experience and operational excellence will influence the team’s decisions, provide insight, and help drive secure and robust solutions.
You will evangelize AWS services and influence customers in adopting them. You should be passionate about delivering a great customer experience by deploying AWS solutions and inspiring innovation. You will be obsessed with contributing to the day-to-day management of your customers successful adoption of AWS.
Do you look around corners for ways to engage and service customers? Are you passionate about using technology to solve business problems that have big customer impact?
Come build the future with us.
About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.
Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.
BASIC QUALIFICATIONS
- Experience leading complex, large scale IT/digital/business transformation or migration programs- Experience in a senior customer facing role
- Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level
- Strong organizational and troubleshooting skills with precise attention to detail
- Local language (French) and English required
PREFERRED QUALIFICATIONS
- Direct experience implementing AWS/cloud services- Robust understanding of key technology and market trends
- PMP and/or SCRUM/Agile, SAFe certified
Amazon est un employeur engagé pour l'égalité des chances. Nous sommes convaincus qu'une main d'oeuvre diversifée est essentielle à notre réussite. Nous prenons nos décisions de recrutement en fonction de votre expérience et de vos compétences. Nous apprécions votre envie de découvrir, d'inventer, de simplifier et de construire. La protection de votre vie privée et la sécurité de vos données constituent depuis longtemps une priorité absolue pour Amazon. Veuillez consulter notre Politique de Confidentialité pour en savoir plus sur la façon dont nous collectons, utilisons et traitons les données personnelles de nos candidats.
-
Senior Customer Solutions Manager
Il y a 7 mois
Courbevoie, France AWS EMEA SARL (France Branch) Temps pleinExperience leading complex, large scale IT/digital/business transformation or migration programs - Experience in a senior customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level - Strong organizational and troubleshooting skills with precise attention to...
-
Senior Customer Solutions Manager
Il y a 7 mois
Courbevoie, France AWS EMEA SARL (France Branch) Temps pleinExperience leading complex, large scale IT/digital/business transformation or migration programs - Experience in a senior customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level - Strong organizational and troubleshooting skills with precise attention to...
-
Customer Solutions Manager
Il y a 3 mois
Courbevoie, France AWS EMEA SARL (France Branch) Temps pleinExperience leading IT/digital/business transformation or migration programs - Experience in a customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to senior stakeholders - Strong organizational and troubleshooting skills with precise attention to detail - Local language...
-
Customer Solutions Manager
Il y a 2 mois
Courbevoie, France Forum Emploi-Formation-Alternance: Talents Handicap Temps pleinAs an Amazon Web Services (AWS) Customer Solutions Manager (CSM) you will be responsible for helping guide the largest and most complex AWS customers along their multi-year journey to the cloud. In this highly visible position you will ensure that all AWS teams are working together effectively and efficiently to deliver outcomes for the customer. AWS Sales,...
-
Customer Solutions Manager
Il y a 3 mois
Courbevoie, France AWS EMEA SARL (France Branch) Temps pleinExperience leading large scale IT/digital/business transformation or migration programs - Experience in a senior customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level - Strong organizational and troubleshooting skills with precise attention to detail -...
-
Senior Customer Success Manager
il y a 2 semaines
Courbevoie, France Axway Software SA Temps pleinOverview: In 2024, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new **Senior Customer Success Manager**to join Axway's family. Are you ready? Join us now!! **Together, we can. Together, we will.** Axway is an enterprise integration company that's been around for over 20 years to digitally...
-
Customer Solutions Manager
Il y a 7 mois
Courbevoie, France Amazon Data Services France SAS - F17 Temps pleinExperience of large scale IT/digital/business transformation or migration programs at a customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to c-suite/VP level - Strong organizational governance and troubleshooting skills with precise attention to detail AWS Sales,...
-
Sr. Customer Solutions Manager, Auto
Il y a 8 mois
Courbevoie, France AWS EMEA SARL (France Branch) - G48 Temps plein**Basic Qualifications**: - Experience leading complex, large scale IT/digital/business transformation or migration programs - Experience in a senior customer facing role - Superior written and verbal communication skills, including a demonstrated ability to effectively deliver information to C-suite/VP level - Strong organizational and troubleshooting...
-
Customer Solutions Manager, Wwps
Il y a 6 mois
Courbevoie, France AWS EMEA SARL (France Branch) - G48 Temps pleinDemonstrable experience leading and programme managing complex, large scale, IT/technical/platform programmes - Prior experience working with or managing large technical programs, particularly in the Public Sector. - Previous experience in a customer facing role (either as a supplier, or delivering in a supplier-customer relationship inside an...
-
Customer Experience Manager
Il y a 6 mois
Courbevoie, France Saint Gobain Temps plein**The Role** Within the central Marketing and Development department, the Customer Experience team plays an active role to enhance **Saint-Gobain**Customer centric culture. Aligned with the group strategy, we use and develop our in-depth understanding of customers and customer experience methodologies to best accompany our colleagues in Saint-Gobain...
-
Customer Experience Manager
Il y a 4 mois
Courbevoie, France Saint Gobain Temps plein**Why do we need you ?** Within the central Marketing and Development department, Saint-Gobain's Customer Experience department plays an important role in enhancing the customer-centric culture. In order to best support our colleagues in Saint-Gobain's activities, the use and development of customer experience understanding and methodologies are emphasized....
-
Senior ITSM Solution Specialist
il y a 5 jours
Courbevoie, Île-de-France Fujitsu Temps pleinSenior ITSM Solution Specialist OpportunityAbout the Role:We are looking for a Senior ITSM Solution Specialist to join our EasyVista micro-enterprise. In this role, you will be responsible for developing the business, creating high-level and low-level designs, and ensuring solution quality and maintainability.Key Responsibilities:Advising customers on...
-
Customer Service Export
Il y a 3 mois
Courbevoie, France Expert & Manager Temps pleinExpert & Manager recherche pour un client final, un **Customer Service Export H/F** en CDI. Le poste est basé à Courbevoie. **Vous serez charge des missions suivantes**: - Prise des commandes auprès des clients - Gérer les documents exports - Gérer les flux - Réaliser la facturation clients - Relancer les clients - Etre l'interface avec le service...
-
Senior Solutions Architect
Il y a 2 mois
Courbevoie, France Forum Emploi-Formation-Alternance: Talents Handicap Temps pleinAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small - and mid-market accounts to enterprise-level customers including public sector. Key job responsibilities As an AWS Senior Solutions Architect, you will have ownership of the technical relationship with...
-
Customer Service Manager
il y a 1 semaine
Courbevoie, France Saint-Gobain Temps pleinEntreprise :Saint-Gobain designs, manufactures, and distributes materials and solutions for construction, mobility, healthcare, and industrial applications. Through continuous innovation, we address challenges like sustainable construction, resource efficiency, and climate change. Guided by our purpose, "Making the World a Better Home," we act every day to...
-
Technical Solution Manager
Il y a 6 mois
Courbevoie, France Kyndryl Temps pleinWho We Are At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities. The...
-
Customer Success Manager
Il y a 7 mois
Courbevoie, France Varonis Temps plein**Responsibilities**: - Manage a portfolio of Enterprise level customer accounts to foster long-term business relationships that achieve early value for our customers and ensure timely renewals and revenue growth for Varonis. - Navigate complex, matrix organizations and identify key stakeholders, develop, and own strategic client relationships to deepen...
-
Senior Solutions Architect
Il y a 6 mois
Courbevoie, France AWS EMEA SARL (France Branch) Temps pleinBackground in any of the following: Cloud Architecture, Systems Design, Software Development, Infrastructure Architecture, Data Engineering or DevOps. - Have a demonstrated ability to think strategically about business, product, and technical challenges. - Excellent verbal and written communication skills, with business-fluent French and English - A passion...
-
Senior Solutions Architect
Il y a 7 mois
Courbevoie, France AWS EMEA SARL (France Branch) Temps pleinAWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is looking for a Senior Solutions Architect to join our thriving technical community and growing business...
-
Senior Regional Aftersales Manager
il y a 2 semaines
Courbevoie, Île-de-France BYD Europe Temps pleinAbout BYD EuropeWe are a leading high-tech multinational based in Shenzhen, China, operating in four core fields: IT, automotive, new energy, and rail transit. Our purpose is to build a zero-emission future that reconnects humanity with nature.As a global pioneer in New Energy Solutions, we are dedicated to creating a zero-emission ecosystem. BYD Europe BV,...