Information & Technology (IT) Manager
Il y a 6 mois
Company Description
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS
Job Description
Scope of Position:
To manage and operate effectively the daily operations of the hotel’s information technology and telecommunications. This is a "hands-on" position, serving as both an individual contributor, and a manager of internal and external resources, to meet the position's responsibilities.
Responsibilities:
Planning & implementation of technology-related processes, systems, telecommunications Maintenance of I.T. systems, management of software & hardware, ensuring 24-hour coverage for hotel via procedures, analysis & resolution of system questions & problems Analyze software/hardware problems to detect/correct deficiencies, malfunctions and irregularities Ensuring reliable data back-up and emergency recovery operations are in place to maintain data security Assist with selection and implementation of new system related materials for proper integration and interoperability Manage contracts with I.T. vendors, consultants, service providers, & review maintenance contracts to ensure accuracy & project completion Report status of I.T. & Telecommunications operations/progress to Director of Finance and Business Support Review technology-related operations/equipment to ensure efficiency, productivity Maintain up-to-date detailed knowledge and records of all system changes, updates, enhancements Evaluate and define hotel and user requirements to determine feasibility of purchasing requested enhancements Installation of software/hardware upgrades in compliance with ACCOR corporate policies & legal requirements Oversee team of IT Technicians from all managerial and developmental aspects Prioritization of user department workflow, recommending procedural changes Focus on future business needs and profitability Develop training programs; to increase user knowledge of systems, foster use of systems to ensure high degree of computer proficiency Coordinate system projects from initial configuration of systems, project releases, ordering, shipping, electrical and cable requirements to installation, testing, training, cutover & support Analyze issues to ensure maximization of revenue, control of costs associated with generating telephone revenue Ensure compliance with established procedures, systems security, contingency plans, internal controls and standards Schedule routine, preventative maintenance, daily clerical functions regarding integrity of computer systems Providing thoughtful leadership on operational strategy and processes within the overall business strategy Establishing and evangelizing service level offerings and agreements Other duties as assignedQualifications
Excellent organizational, follow-through, and communication skills Exceptional problem resolution abilities Strong positive team leadership and guest interaction skills Must be committed to teamwork and achieving team successes Enthusiastic, driven, and self-motivated Strong technical background, with specific requirements as follows:Detailed knowledge of operating systemsDetailed knowledge in management & operations of PMSPABX/Voicemail/Call Accounting, HRIS, Sales & CateringTelecommunications knowledge and experience, including VOIP and videoconferencingNetwork architecture and systems design knowledge and experience 2 - 3 years experience in an IT supervisory/management role in a fast-paced luxury hotel/conference environment Certification or equivalent experience in one of more of the following
Familiarity with Audio/Visual systems an asset
Additional Information
At Accor, we are Heartists Are you ready to put your heart at the center of everything that you do? If so, then join our team of Heartists
Every day, we look for opportunities to engage on a personal & meaningful way with our guests and each other.
We deliver heartfelt hospitality in an environment that is engaging, enthusiastic and professionally rewarding
Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit and promote diverse talent.
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