Training and quality Manager
Il y a 4 mois
Description du poste
We hire our "Training and quality " manager
• The Quality & Training Manager's mission is to implement and animate the company's Quality policy. He supervises the design and updating of quality manuals as well as compliance with procedures. He is the interlocutor of the official control services.
It guarantees the reputation, notoriety and prestige of the establishment.
• Provide training and guidance to employees on possible quality standards, processes and best practices.
• Follow-up of online training for all hotel employees.
• Train and support trainers in the department and coordinate learning provided by interns in the department.
• Regularly train staff on the Quality System set up and the NH Part of Minor Group's standards (procedures, standards, etc.)
Qualifications
• Higher studies in hospitality or hotel management school and/or professional hotel training
• Professional experience in a quality department of 3 years
• genuine interest in supporting the personal and professional development of all hotel employees
• Develop employee performance by giving them advice
• Strong interest in improving customer service, monitoring results
good level in french and English is mandatory
Informations supplémentaires
• Ability to analyze and anticipate
• Ability to listen and dialogue
• Diplomacy and self-control
•Leadership
• Team spirit
• Organized, methodical
• Sense of initiative, strength of proposal
#LI-PM1
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