Service Support Analyst

Trouvé dans: Talent FR C2 - il y a 3 semaines


New Caledonia, France Crescens Inc. Temps plein
Job Title: Service Support Analyst
Location: Fayetteville, NC
Duration: 7 months
Note: *Staffs are working 100% onsite. The candidate will be expected to work five days a week on campus in Fayetteville, NC.

Job descriptions:
  • Service Support Analyst required to provide technical and support services in Fayetteville, NC in the installation, configuration, operation, maintenance and troubleshooting of computer hardware, software and peripheral equipment.
  • To support students, faculty and staff by performing diagnosis and resolutions of technical issues as related to the use and performance of all campus personal computers through hands-on and help desk functions.
  • To assist in the maintenance and reporting related to hardware and software inventory database. This position's responsibilities require independent analysis, communication and problem solving.
  • Duties are performed with little supervision and require initiative and judgment.
  • Receives direction from the Management Information Services (MIS) Support Manager or Computer Support Supervisor.
  • May exercise technical and functional supervision over Computer Support Technicians .
Essential Duties- Duties may include, but are not limited to, the following:
  • Assist end-users in the proper use of computer hardware, software and peripheral equipment within the established standards and guidelines.
  • Assist and prepare room layout and replacement/setup of computer classrooms and open IT labs.
  • Install computer hardware and software; link peripheral equipment and test configuration.
  • Analyze research and provide solutions to faculty and staff requests for information ntechnology needs.
  • Troubleshoot hardware and software problems as they relate to data communications, computers, printers and peripherals utilizing diagnostic software and logical troubleshooting procedures.
  • Work with MIS staff as appropriate to determine and resolve problems and requests received from end-users.
  • Perform major computer repairs as they relate to operating system platforms, hardware installation and upgrades.
  • Perform routine inspections and preventative maintenance of computer hardware.
  • Download software patches and other appropriate hardware from the Internet, test and install as necessary.
  • Provide help desk support as well as perform day-to-day administration, maintenance, and support of computers and peripherals.
  • Coordinate vendor support between the College and manufacturer representatives for hardware and software information for computer systems; maintain information about equipment and installation; identify software users and recommend packages or other approaches as assigned.
  • Accept responsibility for any tools issued by the College to perform daily job functions, as required (e.g. iPads, laptops, etc.).
  • Maintain inventory of computer hardware, software, and supplies.
  • Compile and prepare job-related reports and documentation, as required.
  • Write basic computer code and report generation programs, as required.
  • Test and evaluate new computer hardware and software for campus use.
  • Attend workshops, conferences and meetings related to assigned area(s) of responsibilities.
  • Provide training to end-users in the proper operation of computer equipment and applications.
  • Frequently required to stand, bend, stoop, kneel, crawl, and walk.

Skills:
  • Posses superb problem-solving skills and have skills and have experience troubleshooting computers, peripherals, and software applications.
  • Ability to effectively work with a wide variety of people.
  • Plan, organize, and prioritize work with a minimal amount of supervision.
  • Establish and maintain effective working relationships with those contacted in the course of work.
  • Communicate clearly and concisely, both orally and in writing.
  • Read, understand, and interpret hardware and software manuals and apply such information as appropriate.
  • Work independently or as part ofa team if needed to resolve problems.
  • Recognize, research, and diagnose hardware and software problems and repair when possible.
  • Provide training in the use of computer, software, and peripheral equipment.
  • Safely operate and care for tools, equipment, and materials used in the diagnosis and installation of computers and peripherals.
  • Demonstrated expertise in Windows 10
  • Proficient in working with end- users remotely
  • Extensive experience in Microsoft Office Applications (Word, Excel, PowerPoint, and Access)
  • Provide assistance and instruction to faculty and staff on technical matters appropriate to assigned area.

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