Apprentissage Guest Relations

il y a 4 semaines


IssylesMoulineaux, France Accor Temps plein

Description du poste

Au sein du service Qualité & Expérience Client, notre Apprenti(e) Guest Relations aura pour missions principales de :

Assurer une présence charismatique dans le lobby, être l’interlocuteur/interlocutrice principal(e) de tous les clients. Être impliqué(e) dans toutes les communications écrites aux clients (cartes de bienvenue, réponses aux commentaires clients…) Préparer les arrivées VIP et personnaliser les séjours Gérer les demandes spéciales des Clients en amont, pendant et après leur séjour Répondre aux commentaires Clients Travailler main dans la main avec tous les services pour assurer le respect des standards de marque Gérer les éventuels litiges Clients avec diplomatie et s’assurer du bon suivi de ceux-ci Peut-être amené(e) à participer aux missions de la réception en front office
Qualifications

Le candidat idéal terminera sa formation en Ecole de Management Hôtelier ou de Commerce et aura les atouts suivants :

Parfaite maîtrise du français et de l’anglais à l’oral comme à l’écrit Bonne présentation, bonne élocution Excellent relationnel client Goût du travail en équipe et sens de l’initiative Enthousiasme Créativité Capacité d’écoute et d’anticipation La connaissance d’OPERA est un plus
Informations supplémentaires

Prise en charge des transports en commun à 75%


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