Alternant - Customer Care (H/F)
il y a 2 semaines
Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.
Want to help us make a difference?
Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.
Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.
Notre équipe vous attend
Le département Customer Care est un environnement dynamique, offrant aux équipes l’opportunité de se développer, se professionnaliser, et de s’épanouir au sein d'une équipe engagée pour la satisfaction Clients.
Si vous êtes à la recherche d'une alternance riche et de missions variées, vous permettant de découvrir le milieu professionnel et le travail d’équipe, n’hésitez plus
Le poste et les missions ?
Missions opérationnelles – Relations Clients, Production &Transporteurs :
Pour comprendre le rôle & les métiers du département Customer care et pour s’approprier les missions de l’agent Customer Care
Accompagnement des agents dans les missions opérationnelles de la gestion à l’affrêtement des commandes
Accompagnement des agents dans la gestion de certains plannings « Push Sales ».
Suivi et analyse des KPI, reporting
Missions de développement :
Pour contribuer à l’amélioration continue au sein du département, créer des standards pour accompagner la mise en place polyvalence et faciliter l’intégration des nouveaux collaborateurs
Création de modules de formations digitaux et de modes opératoires
Mise en place de moyens pour favoriser l’accès aux informations et le partage de bonnes pratiques
Vos missions pourront être amenées à évoluer dans le temps.
Ce que nous allons aimer chez vous ?
De nature autonome et proactive, vous avez envie d'apprendre et de découvrir de nouvelles choses. L'organisation, la rigueur et la polyvalence sont vos principales qualités. Vous avez un excellent relationnel, êtes à l'aise pour travailler en équipe et en mode projet, et n’aimez pas la routine.
Mais aussi :
De formation BTS (Commerce / action Co.. / Logistique) vous avez une première expérience du monde de l’entreprise et êtes orienté(e) satisfaction Clients. Vous êtes à la recherche d'une expérience terrain vous permettant d'apprendre et de valider vos acquis.
La maîtrise de Microsoft Office est nécessaire (Word, Excel, PowerPoint) et la maitrise de l'anglais ou du néerlandais (écrit uniquement possible) est un plus.
If you identify yourself in this position, please apply by uploading your resume and let's start the journey together
Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.
Roquette believes Diversity, Equity and Inclusion must be woven into everything we do, from the products we make, through the relationships we build with our partners, and most importantly within the teams we create and how we interact together.
As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach, by creating a workforce that represents the world we live in, and the communities and customers we serve.
To find out more about our products, values and sustainable development ambitions visit us at and at
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Alternance - Customer Care
Il y a 2 mois
Lestrem, France Roquette Frères S.A. Temps pleinRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...
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Customer Care Agent
Il y a 2 mois
Lestrem, France Roquette Frères S.A. Temps pleinRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...
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Europe Customer Quality Specialist
il y a 2 semaines
Lestrem, France Roquette Frères S.A. Temps pleinRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...
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Europe Customer Quality Specialist H/F
il y a 21 heures
LESTREM, France Roquette Temps pleinSi vous pensez que la Qualité est un facteur de différenciation clé pour la satisfaction des clients et qu'elle peut aider à résoudre les problèmes de l'entreprise, ne ratez pas cette opportunité !Rejoignez notre fonction Qualité ! Notre mission ? Promouvoir la culture de la qualité totale au sein de Roquette, conformément aux attentes des...
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Alternant - Electrotechnique (H/F)
Il y a 2 mois
Lestrem, France Roquette Frères S.A. Temps pleinRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...
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Alternant – Ingénieur Performance
il y a 1 mois
Lestrem, France Roquette Frères S.A. Temps pleinRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...
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Alternant – Travaux Neufs Industriels
Il y a 2 mois
Lestrem, France Roquette Frères S.A. Temps pleinRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...
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Alternant - Mécanicien Maintenance (H/F)
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Lestrem, France Roquette Frères S.A. Temps pleinRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...
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Alternant – Transport Excellence
Il y a 2 mois
Lestrem, France Roquette Frères S.A. Temps pleinRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...
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Alternant – Opérateur de Production
Il y a 2 mois
Lestrem, France Roquette Frères S.A. Temps pleinRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...
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Alternant - Technicien Applications Confiserie (H/F)
il y a 1 mois
Lestrem, France Roquette Frères S.A. Temps pleinRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...
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Alternant Planification Ordonnancement
Il y a 2 mois
Lestrem, France Roquette Frères S.A. Temps pleinDescription du poste : Nous cherchons un alternant Planification Ordonnancement bac +4/+5 pour une durée de 12 mois, sur le site de Lestrem, avec un démarrage en septembre 2024. Vos missions : Sous la responsabilité du Responsable Planification ordonnancement, au sein de l’équipe de planification ordonnancement de Lestrem vous aurez pour...
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Alternant - Assistant Ingénieur Recherche (H/F)
il y a 2 semaines
Lestrem, France Roquette Frères S.A. Temps pleinRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...
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Alternant - Amélioration Continue (H/F)
Il y a 2 mois
Lestrem, France Roquette Frères S.A. Temps pleinRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...
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Alternant - Ingénieur Performance Energétique (H/F)
Il y a 2 mois
Lestrem, France Roquette Frères S.A. Temps pleinRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...
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Europe Customer Quality Specialist H/F
il y a 1 jour
LESTREM, 62136, Béthune, France Roquette Temps pleinSi vous pensez que la Qualité est un facteur de différenciation clé pour la satisfaction des clients et qu'elle peut aider à résoudre les problèmes de l'entreprise, ne ratez pas cette opportunité !Rejoignez notre fonction Qualité ! Notre mission ? Promouvoir la culture de la qualité totale au sein de Roquette, conformément aux attentes des...
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Alternant - Chargé de projets en Innovation (H/F)
il y a 2 semaines
Lestrem, France Roquette Frères S.A. Temps pleinRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...
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Alternant - Assistant Technique Réglementaire (H/F)
Il y a 2 mois
Lestrem, France Roquette Frères S.A. Temps pleinRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...
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Lestrem, France Roquette Frères S.A. Temps pleinRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...
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Alternant - Sécurité des Procédés (H/F)
il y a 1 mois
Lestrem, France Roquette Frères S.A. Temps pleinRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...
