Customer Care Agent
Il y a 2 mois
Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.
Want to help us make a difference?
Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.
Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.
L’équipe Customer Care/ Service Clientèle ?
Il s’agit d’une équipe internationale qui prend les problèmes et les transforme en solutions, augmentant ainsi la satisfaction des clients et contribuant à la croissance de nos activités internationales.
Son quotidien ? Assurer le meilleure expérience client grâce à un point de contact unique qui garantit une réaction rapide et proactive de la part de l’organisation.
Votre rôle ? A l’écoute des clients, vous êtes garant de la satisfaction Clients en vous faisant la voix de nos consommateurs et en leur apportant les réponses à leurs problèmes de manière fiable, rapide et viable pour l’entreprise.
Ainsi, nous recherchons un(e) Customer Care agent dans le cadre d’un CDD jusque fin d'année 2024, basé à Lestrem.
Si vous acceptez la mission, vous :
Gérez un portefeuille de clients complet Assurez le suivi des ventes (gestion des avances/retards) Contactez les clients en collaboration avec les Account Managers. Editez la documentation associée Gérez la livraison, les factures, et les contrats Gérez les retours Gérez les demandes de crédit et débit des clientsCe que nous allons aimer chez vous :
Avant tout, vous avez une réelle passion pour le service à la clientèle et un excellent relationnel qui a un impact positif sur chaque contact client par le biais de plusieurs canaux tels que le téléphone, l'e-mail ou le chat en direct.
Mais aussi :
Vous avez un bac +2 commerce, supply chain, logistique, transport avec une expérience réussie sur un poste similaire. Vous êtes curieux de nature ce qui vous permettra de développer une connaissance fantastique de nos produits pour aider à résoudre les questions des clients. Vous êtes dynamique et force de proposition, vous êtes organisé et vous savez travailler en équipe et en autonomie. Vous possédez une bonne maîtrise des outils informatiques (Word, Excel, Outlook…), la connaissance d'un ERP tel que SAP serait apprécié. And because we are an international company, vous maîtrisez l’anglais (à l’oral et à l’écrit). La maitrise d'autres langues telles que l'Allemand, le Néerlandais ou le Polonais serait un plus.What is in for you ?
Un environnement international : plus de 45 nationalités à travers 100 pays. Des opportunités pour apprendre et se développer. L’innovation au cœur de tout ce que nous entreprenons. La fierté de contribuer avec nos experts à améliorer le bien-être de millions de personnes partout dans le monde Des avantages sociaux (RTT, Compte Epargne Temps , intéressement, 13e mois etc…). La possibilité de conjuguer vie pro et vie perso à travers notamment le télétravail et une flexibilité organisationnelle.If you identify yourself in this position, please apply by uploading your resume and let's start the journey together
Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.
Roquette believes Diversity, Equity and Inclusion must be woven into everything we do, from the products we make, through the relationships we build with our partners, and most importantly within the teams we create and how we interact together.
As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach, by creating a workforce that represents the world we live in, and the communities and customers we serve.
To find out more about our products, values and sustainable development ambitions visit us at and at
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