Alternance - Customer Care
Il y a 2 mois
Roquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients.
Want to help us make a difference?
Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients.
Each of our ingredients responds to unique and essential needs, and they enable healthier lifestyles.
Notre équipe vous attend
Le département Customer Care est un environnement dynamique, offrant aux équipes l’opportunité de se développer, se professionnaliser, et de s’épanouir au sein d'une équipe engagée pour la satisfaction Clients.
Si vous êtes à la recherche d'une alternance riche et de missions variées, vous permettant de découvrir le milieu professionnel et le travail d’équipe, n’hésitez plus
Le poste et les missions ?
Missions opérationnelles – Relations Clients & Transporteurs :
Pour comprendre le rôle & les métiers du département Customer care et pour s’approprier les missions de l’agent Customer Care
Accompagnement des agents dans les missions opérationnelles de la gestion à l’affrêtement des commandes
Suivi et analyse des KPI, reporting
Missions de développement
Pour contribuer à l’amélioration continue au sein du département, créer des standards pour accompagner la mise en place polyvalence et faciliter l’intégration des nouveaux collaborateurs
Contribution à mise en place d’un « livret d’accueil » (description de l’organisation, flux métiers, outils,…)
Création de modules de formations digitaux et de modes opératoires
Mise en place de moyens pour favoriser l’accès aux informations et le partage de bonnes pratiques
Vos missions pourront être amenées à évoluer dans le temps.
Ce que nous allons aimer chez vous ?
De nature autonome et proactive, vous avez envie d'apprendre et de découvrir de nouvelles choses. L'organisation, la rigueur et la polyvalence sont vos principales qualités. Vous avez un excellent relationnel, êtes à l'aise pour travailler en équipe et en mode projet.
Mais aussi :
De formation type Master / école de commerce , vous avez une première expérience du monde de l’entreprise et êtes orienté(e) satisfaction Clients. Vous êtes à la recherche d'une expérience terrain vous permettant d'apprendre et de valider vos acquis.
La maîtrise de Microsoft Office est nécessaire (Word, Excel, PowerPoint) et la maîtrise de l'anglais est requise.
Les + de cette alternance :
Un contrat de professionnalisation / apprentissage avec une ouverture internationale
Salaire fixe sur 13 mois & Intéressement/Participation + Plan d’Epargne Entreprise avec abondement
Mutuelle familiale et prévoyance & sur-complémentaire retraite financée par l’entreprise
Un parcours d’intégration personnalisé avec notamment une journée dédiée à nos alternants vous permettant de rencontrer nos managers & nos équipes RH et de découvrir Roquette
Restauration sur le site & avantages CE, installations sportives à proximité
Facilités d’hébergement (Campus Vert)
If you identify yourself in this position, please apply by uploading your resume and let's start the journey together
Roquette is proud to be a global company where you can find personal and professional growth through multiple diverse experiences.
Roquette believes Diversity, Equity and Inclusion must be woven into everything we do, from the products we make, through the relationships we build with our partners, and most importantly within the teams we create and how we interact together.
As we continue to grow, Roquette understands that to be successful we must always be inclusive in our approach, by creating a workforce that represents the world we live in, and the communities and customers we serve.
To find out more about our products, values and sustainable development ambitions visit us at and at
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Lestrem, France Roquette Frères S.A. Temps pleinRoquette is a family-owned global leader in plant-based ingredients and a leading provider of pharmaceutical excipients. Want to help us make a difference? Using plant-based resources, we collaborate with our customers and partners to imagine and offer ingredients to better feed people and treat patients. Each of our ingredients responds to unique and...
