Assistant Front Office Manager
Il y a 2 mois
Company Description
What is in it for you:
Competitive salary Paid Time Off Medical, Dental and Vision Insurance, 401K Employee benefit card offering discounted rates in Accor worldwide Learning programs through our Academies Opportunity to develop your talent and grow within your property and across the world Ability to make a difference through our Corporate Social Responsibility activitiesRate of Pay: $63,654.00 per year
Job Description
What you will be doing:
Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
Assist the Front Office Manager in all aspects of the department and ensure service standards are followed Provides support for Front Office in the daily operation Consistently offer professional, friendly and engaging service Ensure proper staffing and scheduling of all Front Office Ambassadors, Concierge, Bellman and other front office staff in accordance to productivity guidelines Assist with bi-weekly payroll Participate and lead the hotel upgrade program Communicate through pre-shift logs, emails and departmental meetings all pertinent information for the respective shift Train Front Office staff in all front office aspects Assist guests regarding hotel facilities in an informative and helpful way Assist and follow up with any guest inconvenience Review processes and procedures, looking for area of opportunity and putting in place improvement plan Work with the Front Office Manager on action plan to increase employee engagement Follow departmental policies, procedures and service standards Follow all safety policies Flexible work schedule, including morning, evening and some overnight Other duties as assignedQualifications
Your experience and skills include:
Previous leadership experience in a similar role required A minimum of one year’s Front Office management experience required Previous experience with a Property Management system required Computer literate in Microsoft Window applications required University/College degree in a related discipline preferred Strong interpersonal and problem solving abilities Highly responsible and reliable Ability to work well under pressure in a fast paced environment Ability to work cohesively as part of a team Ability to focus attention on guest needs, remaining calm and courteous at all timesAdditional Information
Your team and working environment:
Opportunity to work with a diverse group, representative of over 20 countries worldwide Experienced group of individuals to train and hone innate skills and abilitiesVisa Requirements: Must be legally authorized to work in the U.S.A. Sofitel Washington DC Lafayette Square is unable to assist with work authorization.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
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