Field Service Engineer French regions
il y a 4 jours
Summary of Position:
A Field Service Engineer French regions will provide field service to our Dealer network in the EMEA. Via your troubleshooting guidance, onsite training and on-hands repair support you effectively resolve technical-, electrical-, and mechanical issues. The suitable candidates has, besides good technical knowledge, a flexible and customer-oriented attitude and possesses strong integrity and self-managing capabilities. In this position significant travel is required throughout France, Belgium, Luxemburg and Switzerland. The Field Service & Quality Engineer EMEA & APAC regions is a full-time position within an open culture which promotes and inspires a highly committed and dedicated team to deliver premium service to our Dealer network. In this role you report directly to the Field Service & Quality Manager EMEA & APAC.
Key Responsibilities for Field Service
Provide field service support in a pleasant, professional, courteous and timely manner to adequately resolve dealers’ issues. Conduct repairs and support maintenance activities. Provide Technical Training. Write Service reports and record details of interactions with partners in our Salesforce CRM system. Communicate and coordinate via various platforms with our mechanics, technicians and engineers to ensure escalated issues are resolved in a timely manner. Conduct remote technical support, troubleshooting and diagnostic support via various web-based platforms. Help improve diagnostic tools and capabilities by providing detailed feedback from the field. Where necessary, draft service bulletins or service instructions. Participate and deliver your feedback to further improve Technical Training programs to improve overall technical skills within the Dealer network. Proactively communicate with colleagues in the office and Field Service & Quality Manager EMEA & APAC to ensure service standards are met and Dealer satisfaction is maintained. Partner Portal guidance and onsite support with Warranty administration processes.Provide troubleshooting and diagnostic guidance.Required Education/Experience
Bachelor of Science in Mechanical / Electrical Engineering or any equivalent courses with at least 5 years of relevant experience in field works. Proficient French, Proficient in English. Other languages are a plus. Certified to work on high-Voltage systems is a plus. Proficiency with computer applications, including Windows Word and Excel; Experienced user of Industrial Standard electronic test devices, instruments and tools (understanding of motorcycles, automobiles or electric vehicles are highly beneficial). Must be able to demonstrate proficiency with a computer including connecting external devices, and configuring systems with new software.Skills and Attributes
Must have strong interpersonal and communication skills - verbal and written in English is required. Other languages are a plus. Practical and hands-on. Must be customer-focused and service-oriented. Strong technical and electrical skills. Basic mechanical skills are a plus. Knowledge of the most relevant application Salesforce is preferred. A wide degree of creativity, stress tolerance and latitude is expected. Demonstrate good judgment in solving problems as well as identifying problems in advance and proposing solutions.Independent, flexible, assured and customer-oriented attitude. Ability to carry responsibility and withstand pressure. Willing to travel to EU regions.Working on the filed and remote from home.Other Requirements
Passion for motorcycles and/or affinity with Electric Vehicles are advantageous.
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