Technical Product Manager Primary Staining

Il y a 6 mois


Meylan, France Roche Temps plein

The Position

Au sein du Leading Hub Pathology Customer Area du Centre Régional de Support Client (RCSC) situé à Meylan (France), le Technical Product Manager apporte le support nécessaire pour assurer les meilleurs résultats des solutions Roche et ainsi la satisfaction de nos clients.

Les missions confiées au TPM Primary Staining concernent nos solutions logicielles et matérielles sur la ligne de produits de Coloration Primaire faisant partie de la gamme Pathologie Lab.

La zone géographique couverte par le poste est la région EMEA-LATAM (Europe, Moyen-Orient, Afrique, Amérique Latine).

Vos principales responsabilités:

Délivre un support de second niveau au niveau régional au sein du Expert Support Network

Fournit régionalement un support de deuxième niveau rapide à distance aux collègues sur le terrain et aux équipes du réseau de support client au RCSC. 

Effectue des visites d’expertise sur site lorsque nécessaire

Escalade lorsque nécessaire les problèmes complexes aux équipes Global Customer Support (GCS) ou Post Market Quality (PMQ) incluant toute anomalie critique potentielle ou de cause inconnue.

Agit en tant qu'interface régionale entre les équipes de support client, les équipes terrain et la Business Area (BA) pour fournir des solutions adaptées aux cas les plus complexes.

Si nécessaire, fournit une assistance directe aux clients via les lignes téléphoniques

Assure un haut niveau de formation technique

Fournit des sessions de formation aux employés Roche sur les produits dont il est responsable.

Contribue, à travers les communautés régionales de formateurs, au développement et à la mise à jour des contenus de formation en collaboration avec les équipes mondiales et le Learning Network régional. 

Assure un haut niveau de satisfaction avec les sessions de formation dispensées

Effectue un monitoring des données de service, des objectifs de coûts de service et des modifications techniques

Surveille et communique les données de support de la gamme de produits de coloration primaire

Analyse la fréquence des pannes des systèmes installés, identifie les pièces qui causent le plus d'erreurs, la consommation de pièces détachées remplacées et tout autre indicateur clé de service. 

Définit des plans d'action appropriés pour minimiser les coûts de service et améliorer la facilité d'entretien

Surveille l'évolution des rétrofits sur la gamme de produits pris en charge et leur mise en œuvre sur le terrain.

Participe aux lancements et améliorations de produits

Participe aux lancements de nouveaux produits ou à leur mise à jour avec les autres parties prenantes régionales et mondiales

Agit comme la voix de la région EMEA-LATAM pour piloter l'amélioration du produit

Aide les équipes commerciales internationales à hiérarchiser les améliorations techniques attendues ou les correctifs logiciels nécessaires.

Assure la transmission des connaissances et informations techniques

Assure un transfert de connaissances vers les équipes de support client pour une plus grande autonomie et expertise.

Contribue à la documentation globale -Roche Diagnostics Knowledge- pour partager l'expérience et les connaissances sur les nouveaux problèmes rencontrés et leurs résolutions

Participe localement aux informations techniques ponctuelles auprès des clients et à la gestion des réclamations officielles.

Agit comme ambassadeur technique local de sa gamme de produits auprès des équipes Sales & Marketing.

Qui vous êtes:

Baccalauréat avec niveau universitaire de deux ans ou plus en sciences ou en génie technique

2 à 3 ans d'expérience en service à la clientèle, idéalement dans un environnement médical ou scientifique.

Connaissances en électronique, fluidique, pneumatique (informatique et réseau serait un atout)

Expérience de l'application de la pensée analytique et des compétences en résolution de problèmes

Expérience de travail dans un environnement collaboratif où une mentalité de travail d'équipe est encouragée

Excellentes compétences en communication : capacité à communiquer efficacement dans un environnement multiculturel et avec un public diversifié.

Compétences démontrées en leadership et état d'esprit positif et créatif

Un anglais courant est requis pour ce poste (B2 CEFR)

Capacité à voyager

Chez Roche, nous travaillons avec intégrité, courage et passion pour fournir les meilleurs produits et services aux patients et aux professionnels de la santé.

Chez Roche, nous considérons que la diversité est source d'innovation. Nous sommes ouverts à tous les profils et nous nous engageons à créer un environnement de travail agréable et inclusif.

#LI-HR1

Within the Pathology Customer Area Leading Hub of the Regional Customer Support Center (RCSC) located in Meylan (France), the Technical Product Manager provides the necessary support to ensure the best results of our products and thus the high satisfaction of our customers.
The missions entrusted to the TPM will concern our software and hardware solutions on the Primary Staining product line, part of the Pathology Customer Area.

The geographical area covered is the EMEA-LATAM region (Europe, Middle East, Africa, Latin America).

Your main responsibilities:

Deliver 2nd level support at a regional level within the Expert Support Network

Provide regionally a fast remote 2nd level support to the field colleagues and to the Customer support Network teams at the RCSC. 

Conduct onsite Expert support visits when needed

Escalate when necessary, issues to the Global Customer Support (GCS) or the Post Market Quality (PMQ) teams including all potentially critical anomaly or of unknown cause

Act as the regional interface between customer support teams, field teams, and the Business Area (BA) to provide solutions adapted to the most complex cases.

If necessary, provide direct support to customer through phone lines

Ensure a high level of technical training

Provide training sessions for Roche employees on the products she/he is responsible for.

Contribute, through the regional trainers communities, to training content development and updates in collaboration with the global teams and the Learning Network. 

Ensure a high level of satisfaction with delivered training sessions

Monitor service data, Service Costs objectives and technical modifications

Monitor and communicate the support data of the Primary Staining product line

Analyze the frequency of system breakdowns, identify the most error causing parts, the consumption of replaced spare parts and any other key service indicators. 

Define appropriate action plans to minimize service costs and to drive serviceability

Monitor the evolution of retrofits on the supported product line and their implementation in the field.

Participate to launches and product improvements

Participats to the launches of new products or their update together with the other regional and global stakeholders

Act as the voice of the EMEA-LATAM region to drive the product improvement

Help the international business teams to prioritize the expected technical improvement or software patches needed.

Ensure the transmission of technical knowledge and information

Ensure a knowledge transfer towards the Customer support teams for a greater autonomy and expertise.

Contribute to the global documentation -Roche Diagnostics Knowledge- to share the experience and knowledge on new encountered issues and their resolutions

Take part locally in the occasional technical information towards the customers and official complaints management.

Be the local technical ambassador of your product line for the Sales & Marketing teams.


Who you are:

Bachelor with Second-year university level or higher in Science or Technical Engineering

2 to 3 years of experience working in Customer service, ideally in a medical or scientific environment.

Knowledge in electronics, fluidics, pneumatics (IT & Network would be an asset)

Experience applying analytical thinking and problem-solving skills

Experience working in a collaborative environment and promoting a teamwork mentality

Excellent communication skills: ability to communicate effectively in a multicultural environment and with a diverse audience.

Demonstrated leadership skills and a positive and creative mindset

Fluent English is required for this position (B2 CEFR Level)

Ability to travel


At Roche, we work with integrity, courage and passion to provide the best products and services for patients and healthcare professionals.

Roche embraces diversity and equal opportunity in a serious way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.



  • Meylan, France Dolphin Design Temps plein

    **Are you a technical marketing specialist, passionate and experienced, ready to take charge of our line of innovative audio products?** As the **Technical Marketing Manager (W/M) **for our Audio product line, your mission will be crucial in steering and expanding one of the most emblematic segments of Dolphin Design. You will have the opportunity to shape...

  • Technical Support Specialist

    il y a 4 semaines


    Meylan, Auvergne-Rhône-Alpes, France Lam Research Temps plein

    The Group You’ll Be A Part OfLam Research’s Customer Support Business Group is dedicated to delivering premier customer support throughout the customer’s lifecycle. We drive performance, productivity, safety, and quality of customers’ installed base performance and deliver service and lifecycle solutions for their most critical equipment and...


  • Meylan, France Lam Research Temps plein

    **The Group You’ll Be A Part Of** The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and...


  • Meylan, Auvergne-Rhône-Alpes, France Lam Research Temps plein

    The Group You'll Be A Part OfLam Research's Customer Support Business Group is dedicated to delivering premier customer support throughout the customer lifecycle. Our team focuses on driving performance, productivity, safety, and quality of customers installed base performance, and providing service and lifecycle solutions for their most critical...


  • Meylan, France Lam Research Temps plein

    The Group You’ll Be A Part Of The Customer Support Business Group focuses on enabling our customers with premier customer support throughout their lifecycle with Lam. We drive performance, productivity, safety, and quality of customers installed base performance and deliver service and lifecycle solutions for their most critical equipment and...

  • Proxy Product Owner

    Il y a 6 mois


    Meylan, France Ausy Temps plein

    Randstad Digital (à l'origine Ausy) est un groupe de conseil et d'ingénierie, filiale de Randstad. L'entreprise dispose de 20 implantations en France et est également présente à l'étranger dans plus de 20 pays dont les États-Unis, l'Allemagne, le Royaume-Uni, les Pays-Bas, le Benelux, la Roumanie, l'Espagne, la Suède et l'Inde. Ses secteurs...


  • Meylan, Auvergne-Rhône-Alpes, France Dolphin Design Temps plein

    In a world where technology is rapidly evolving, our team at Dolphin Design is seeking a skilled CAD Support Engineer to join our ranks. As a key member of our CAD team, your primary responsibility will be to provide technical support to our integrated circuit designers.Your mission will be to identify and implement the most effective solutions, accelerating...

  • Team Lead

    Il y a 5 mois


    Meylan, France Nova Ltd. Temps plein

    We _at Nova Europe are looking for a** Field Service Engineer - Team Lead (M/F/d)** who is a self-starter, has a positive attitude, is a team player, and can support our systems at the customer site and make the team grow. The FSE will perform engineering and technical activities, while utilizing company’s R&D teams to direct technology development of new...


  • Meylan, France Siemens Temps plein

    About UsSiemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the...

  • Account Technology Manager

    il y a 4 semaines


    Meylan, France Siemens Temps plein

    About UsSiemens EDA is a global technology leader in Electronic Design Automation software. Our software tools enable companies around the world to develop new and highly innovative electronic products faster and more cost-effectively. Our customers use our tools to push the boundaries of technology and physics in order to deliver better products in the...

  • Intellectual Property Manager

    il y a 3 semaines


    Meylan, France NAVER LABS Europe Temps plein

    **Your role at NAVER LABS Europe**: As the Intellectual Property Manager, you will play a pivotal role in ensuring that our inventions are accurately documented and legally protected. **Your primary tasks will include**: Growing and nurturing NAVER LABS Europe patent portfolio with a focus on AI for Robotics Working closely with our scientists, IP counsels,...

  • Field Process Engineer 3

    Il y a 5 mois


    Meylan, France Lam Research Temps plein

    **Responsibilities**: Technical - Responsible for completion of process support and installation of Lam equipment at customer sites. This includes evaluation and documentation of process outputs of hardware modifications/upgrades to existing systems. - Plan, conduct and technically direct moderately complex projects. - Define problems and objectives, develop...

  • Project Manager

    Il y a 5 mois


    Meylan, France Dolphin Design Temps plein

    Imagine leading significant projects that account for up to 10% of our company's revenue. You will orchestrate a variety of projects, ranging from hundred K to millions, lasting from 2 months to a year. Your role will be pivotal from the inception of the project to its delivery, managing our development teams. Become a **Microelectronics Project Manager...


  • Meylan, France Altair Engineering Temps plein

    R&D Specialist in Electronic Systems Simulation Altair Engineering France (AEF) is a subsidiary of Altair Engineering, one of the world's largest publishers of scientific software for engineers. With more than 35 years of experience in advanced engineering product and software design, Altair has more than 5000 customers in various industries, such as...


  • Meylan, Auvergne-Rhône-Alpes, France Altair Engineering Temps plein

    Electronics Simulation and Software Development ExpertAltair Engineering is a leading provider of scientific software for engineers. With over 35 years of experience in advanced engineering product and software design, we have a strong presence in various industries, including automotive, aerospace, government agencies, defense, and consumer goods.Our...


  • Meylan, France Roche Temps plein

    The Position Roche, 125 ans d’expérience au service de l’avenir Depuis 125 ans, nous mettons notre capacité d’innovation au service des patients et faisons une différence dans la vie de millions de personnes dans le monde. Mais aujourd’hui, face aux mutations profondes de notre société, nous devons faire encore mieux. Pour y parvenir,...


  • Meylan, Auvergne-Rhône-Alpes, France Siemens Electronic Design Automation SARL Temps plein

    Transform the Future of HLS and HLVSiemens Digital Industries Software is seeking a talented Factory HLS expert to join our Global Technical Marketing team. As a key member of our team, you will be responsible for defining, promoting, and deploying our High-Level Synthesis (HLS) and High-Level Verification (HLV) solutions at leading edge semiconductor and...

  • Vp Sales

    Il y a 6 mois


    Meylan, France Dolphin Design Temps plein

    Join Dolphin Design as Vice President of Sales - VP Sales (F/M) in Meylan (Grenoble). We are seeking a **sales leader** to take on the key role of Vice President of Sales (VP Sales) (F/M). If you are a negotiation expert and aspire **to tackle ambitious challenges** in a growing company, then this opportunity is for you! Dolphin Design is an **innovative...


  • Meylan, France Siemens Electronic Design Automation SARL Temps plein

    Siemens Digital IndustriesSoftware -  Transform the everyday . Let's make the differencetogether! Siemens Digital Industries(DI) is an innovation leader in automation and digitalization. Closely,collaborating with partners and customers, we care about the digitaltransformation in the process and discrete industries. With our DigitalEnterprise...

  • Analog IC Design Engineer

    il y a 4 semaines


    Meylan, Auvergne-Rhône-Alpes, France Dolphin Design Temps plein

    Design the Future of Analog ICsWe're seeking an experienced Analog IC Design Engineer to join our team at Dolphin Design. As a key member of our design team, you'll be responsible for designing and developing low power analog IP's, conducting product feasibility studies, and overseeing the assembly of entire products.Key Responsibilities:Design and develop...