Learning & Development Specialist
Il y a 5 mois
The main focus is on the creation of e-learning courses and supporting materials, such as process and tools related documentation and best practices.
Additionally, this role will support online and F2F trainings and workshops.
Key tasks include:
creation and maintenance of engaging e-learning modules focused on processes, tools and soft skills for Customer Care teams, using Articulate creation and maintenance of best practices documentation and other process/tools implementation documents translating business processes into training/e-learning modules, creating easy to follow storylines management of the translation process for all the training materials, using automatic translations (DeepL) and translation agencies management of LMS system (Workday) for training, including necessary training materials updates, training assignments, and usage metrics applying different learning styles needs and accessibility features into the training supporting training adoption and feedback process supporting onboarding and upskilling programs within the local Customer Care teams supporting F2F and online trainings and workshops both as a facilitator and for scenarios preparation cooperation with external agencies and suppliers supporting budgeting for trainings and workshopsQualifications:
Facilitation or training certification (nice to have) LMS certification (nice to have)Experience and skills:
Fluent in English and ability to work effectively and collaboratively in a multi cultural environment Minimum 2 years experience working within Customer Care, very good understanding of agent and customer experience Great coordination and time management skills Solid business needs understanding and ability to translate processes into engaging e-learningPersonal characteristics:
Ability to build strong relationships and communicate effectively with internal and external stakeholders, both orally and in writing Excellent meeting, workshop, and conference facilitation skills, with proven knowledge of how to foster attendee participate and collaboration in small and large groups. Ability to quickly learn, understand and apply new technologies. Positive, can-do attitude with the ability to succeed in a fast-paced work environment Understanding of different learning styles and needsReasons to join LYRECO:
A full- time job in a dynamic, passionate, international team Competitive salary Benefit system Hybrid work model You will work in modern office in Gdansk, PolskaIf the above job description interests you and you think you are a good fit, apply now (CV in English). We look forward to receiving your application.
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