Customer Support Manager– Outpayce
Il y a 4 mois
Job Title
Customer Support Manager– Outpayce - (temporary position)At Outpayce, our goal is to deliver smooth, end-to-end travel payments experiences by helping our customers and travelers to benefit from new advances in payments, more quickly across the entire journey.
As a wholly-owned Amadeus company, we combine Amadeus’ reliability, knowledge and technological innovation with Outpayce's hunger to disrupt the ways of processing payments and delivering greater choice, faster innovation and an improved experience for airlines, hotels, travel sellers and corporations worldwide.
Our current portfolio includes a global payments gateway and virtual card-based pay-out solutions. To enhance our offer and better serve our customers, we’re evolving the proposition for our business with fresh investment in specialist talent and new partnerships, an open API platform and an aim to deliver new regulated payment services.
Join our global team of experts as we build the future of travel payments.
*Please note this is a temporary position / maternity leave cover*
In this role, you’ll
·Serve as the primary point of contact for the assigned customer travel agent accounts, overseeing all aspects of their experience with our products and services, including incident resolution
·Proactively anticipate customer needs and address them within our organization
·Collaborate with cross-functional teams to support customer requests and ensure smooth operations
·Promote best practices and empower customers to make the most of our products
·Coordinate training initiatives between Delivery and Customer Service teams
·Investigate and resolve issues, ensuring all cases are promptly and comprehensively addressed
·Champion customer concerns internally and drive actionable solutions, ensuring no pending or overdue cases
·Organize refresher training sessions and support team proficiency
·Handle escalations of complex incidents and facilitate communication between support teams and other internal departments
·Initiate and oversee configuration updates for Outpayce products
About the ideal candidate
·Bachelor’s degree in relevant field
·At least 3-5 years of experience in a customer-facing role in a multinational environment
·Understanding of the travel or payments industries, or acquiring ecosystem preferred
·Proficient in English and French (both verbal and written); other languages are a plus: (Spanish, Italian, German)
·Excellent communication, organizational, and problem-solving skills
·Ability to build strong customer relationships and provide quality service
Diversity & Inclusion
Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potentialby fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.
Amadeus is an equal opportunity employer. All qualified applicants will receiveconsideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.
-
Senior Manager, Business Strategy
Il y a 4 mois
Nice, France Amadeus Temps pleinJob TitleSenior Manager, Business Strategy Are you ready to revolutionize travel payments? We are Outpayce, and we're crafting a payments ecosystem that links travel companies to the latest travel fintech innovations, aiming to enhance the payment experience for travelers worldwideYour day-to-day responsibilities:Develop successful strategies that will...
-
Customer Service Manager
il y a 4 semaines
Nice, France Menzies Aviation Temps plein**Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents. But at the heart of our business is our people. **Role Purpose** To...
-
Customer Relationship Manager
il y a 4 semaines
Nice, Provence-Alpes-Côte d'Azur, France Amadeus Temps pleinCustomer Relationship ManagerAt Amadeus, we are seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our customer-facing team, you will be responsible for establishing and maintaining strong relationships with our airline customers.Key Responsibilities:Act as the primary point of contact for Airlines Learning Services...
-
Customer Success Management Senior Specialist
il y a 1 mois
Nice, Provence-Alpes-Côte d'Azur, France Amadeus Temps pleinJob TitleSenior Customer Success ManagerSummary:As a Senior Customer Success Manager at Amadeus, you will be responsible for managing medium to large-sized customers, ensuring they maximize the value from our solutions and achieve a higher return on investment. Your goal will be to provide additional expertise to support our customers' business expansion,...
-
Customer Training Development Manager
Il y a 4 mois
Nice, France Amadeus Temps pleinJob TitleCustomer Training Development ManagerJob TitleCustomer Training Development ManagerJob DescriptionKey accountabilities:Customer Relationship You will be required to:Act as the single point of contact for Airlines Learning Services for our customersEffectively establish, deepen and sustain key relationships with Customers, Partners, Third Parties to...
-
Customer Training Development Manager
il y a 1 mois
Nice, Provence-Alpes-Côte d'Azur, France Amadeus Temps pleinJob TitleCustomer Training Development ManagerJob DescriptionKey Accountabilities:Customer RelationshipYou will be required to:Act as the single point of contact for Airlines Learning Services for our customers.Effectively establish, deepen, and sustain key relationships with Customers, Partners, and Third Parties to understand their functional training...
-
Customer Success Management Senior Specialist
Il y a 3 mois
Nice, France Amadeus Temps pleinJob TitleCustomer Success Management Senior SpecialistSummary:Responsible for managing medium/large customers, supporting them to maximize the value from Amadeus solutions for higher return on their investment and business impact. Customer Success Managers (CSMs) aim to provide additional expertise to support our customers’ business expansion. Responsible...
-
Customer Success Operations, Senior Specialist
Il y a 3 mois
Nice, France Amadeus Temps pleinJob TitleCustomer Success Operations, Senior SpecialistSummary:We are seeking a Business Administrator to manage and enhance our Customer Success Management platform, Totango, to be used by over 250 CSMs within our Travel Unit, initially focusing on Airlines and Travel Sellers, with potential expansion to other business lines. This role is central to...
-
Customer Experience Ambassador at Amorino
il y a 3 semaines
Nice, Provence-Alpes-Côte d'Azur, France Amorino Temps pleinJob DescriptionAbout the JobWe are seeking a highly motivated and customer-focused individual to join our team as a Server at Amorino. As a Server, you will be responsible for providing exceptional customer service, ensuring a positive experience for our guests, and maintaining a clean and welcoming environment.Key ResponsibilitiesCustomer Service: Ensure...
-
Support Engineer
Il y a 6 mois
Nice, France Enreach Temps pleinThe Role Being point of contact for onboarding partners during onboarding and aftercare period Providing 1st & 2nd level support to our partners by handling operational questions, claims, enquiries Answering technical questions, solving technical problems and suggesting appropriate workarounds Going the extra mile to follow-up with customers,...
-
Technical Support Specialist
il y a 2 semaines
Nice, Provence-Alpes-Côte d'Azur, France Enreach Temps pleinOverviewWe are seeking a skilled Technical Support Specialist to join our team at Enreach. As a key member of our support team, you will be responsible for providing exceptional support to our partners.Job DescriptionProviding 1st & 2nd level support to our partners by handling operational questions, claims, enquiries.Answering technical questions, solving...
-
Stage Customer Success
Il y a 3 mois
Nice, France CODAGE Paris Temps pleinNice Digital Internship **QUI SOMMES-NOUS ?**: - Nous sommes CODAGE Paris!_ Une Maison de Cosmétologie Contemporaine fondée en 2010 par Amandine & Julien Azencott, frère et sœur, passionnée par les soins de la peau et l'excellence du service client. CODAGE prône la beauté sur-mesure, tout en garantissant la tolérance de ses produits pour tous...
-
Senior Customer Success Specialist
il y a 3 semaines
Nice, Provence-Alpes-Côte d'Azur, France Amadeus Temps pleinAbout the Role:This position is responsible for managing medium to large customers and supporting them to maximize the value from Amadeus solutions. The Senior Customer Success Specialist will partner with customers to understand their needs and challenges and encourage early adoption and optimal usage of Amadeus products.Key Responsibilities:Participate in...
-
French Customer Service Representative for Greece or Portugal
il y a 3 semaines
Nice, Provence-Alpes-Côte d'Azur, France Cross Border Talents Temps pleinJob SummaryWe are seeking a highly skilled French Customer Service professional to join our team in Greece, Portugal, or Malta.About the RoleThis role involves maintaining positive relationships with customers and providing exceptional customer service. Native French and English B2 language skills are essential, along with empathy and time management...
-
Head of Go To Market, Airlines Solutions
Il y a 2 mois
Nice, France Amadeus Temps pleinJob Title Head of Go To Market, Airlines Solutions The mission of the Airline Solutions (AIR) Go to Market (GTM) team is to empower the commercial organization to best position and sell the Airline Solutions portfolio to airline buyers and ensure that customer/market needs are translated back to the solution teams of Product Managers (PM) and Product...
-
Ramp Manager
Il y a 2 mois
Nice, France Menzies Aviation Temps plein**Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 290 locations in 65 countries, across 6 continents. But at the heart of our business is our people. **Role Purpose** **Nice...
-
Easyjet Airline Customer Experience Specialist
il y a 3 semaines
Nice, France Menzies Aviation Temps plein**Overview** People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents. But at the heart of our business is our people. **Role...
-
Service Delivery and Support Manager
il y a 3 semaines
Nice, Provence-Alpes-Côte d'Azur, France Amadeus Temps pleinAbout the RoleThis Service Delivery and Support Manager position at Amadeus requires a skilled professional to oversee the company's telecommunications expenses, manage videoconferencing systems, and provide support for data center operations and workplace services IT needs.Main ResponsibilitiesOperational Run ManagementManage the Business Continuity for all...
-
Solution Definition Manager
il y a 1 jour
Nice, Provence-Alpes-Côte d'Azur, France Amadeus Temps pleinCompany OverviewAmadeus, a leading provider of technology solutions for the travel industry, is seeking a skilled Solution Definition Manager to join our team. As a Solution Definition Manager, you will play a critical role in shaping the future of travel by defining and delivering innovative solutions that meet the evolving needs of our customers.About the...
-
Product Management Specialist
il y a 1 mois
Nice, Provence-Alpes-Côte d'Azur, France Amadeus Temps pleinJob TitleSenior Product Manager - Traveler TouchpointsJob Summary:Amadeus is seeking a Senior Product Manager to drive product management activities across the end-to-end product lifecycle for a defined set of products. The ideal candidate will contribute to and execute the roadmap of the assigned product/module(s), leveraging help from multiple roles to...