SAP Finance Support

Il y a 2 mois

Lyon, Arrondissement de Lyon, France Ampstek Temps plein

About Us:

AmpsTek – a global technology leader since 2013 – is transforming how businesses approach technology and staffing solutions. Founded by seasoned technology leaders across the UK, Europe, APAC, North America, and LATAM, and with registered offices in 30+ countries, we deliver exceptional service, scalable solutions, and measurable impact.

With a portfolio of 200+ clients and millions of users across web and mobile platforms, we empower businesses to innovate, grow, and succeed.

Join our team and be part of a dynamic, growth-oriented organization that values talent, creativity, and results.


Job Title: SAP Financials Support

Location : Lyon France Hybrid

Role Type: Contract Position


Description:

  • SAP FI/CO functional experience
  • SAP FI (GL, AP, AR, AA) and CO (CCA, PCA, CO-PA)
  • SAP configuration,
  • functional analysis and user training
  • Mapping financial processes to SAP solutions
  • Month-end and year-end closing processes
  • ITIL v3/v4 awareness or certification
  • Experience working in AMS / managed services environment
  • Familiarity with ITSM tools (ServiceNow or equivalent)
  • Act as a key point of contact for users, IT project teams, and business stakeholders regarding SAP application support.
  • Ensure the proper functioning of the support chain.
  • Operationally oversee SAP Level 2 (L2) support services delivered by the managed service provider.
  • Challenge, assess, and qualify business and user enhancement requests.
  • Ensure the quality and accuracy of reporting and KPIs, primarily produced by managed service providers.
  • Apply ITIL best practices to facilitate effective collaboration among all parties involved in the support process.
  • Own and ensure compliance with support processes.
  • Work closely with all involved teams (hosting provider, managed service provider, subcontractors, and project teams) to ensure the operational maintenance and availability of applications.
  • Contribute to the quality of application deployments by validating key deliverables such as documentation, testing, user training, and by ensuring adherence to the change management process (Engagement Committee, CAB).
  • Manage crisis situations and coordinate communications accordingly, in collaboration with the managed service provider and Level 3 (L3) support teams.
  • Promote and contribute to a continuous improvement approach.
  • Regularly report on support activities and performance to business stakeholders and management.