Head Of Customer Success

Il y a 2 mois

Postuler

Paris, France POWER.xyz - Creative Agent powered by 3D & AI Temps plein

Company Description POWER.xyz is a 3D and AI platform for visual commerce and high-volume content creation. The company enables brands to turn a single master 3D asset into multiple use cases, including 3D viewers, augmented reality, product configurators, and AI-powered visuals such as packshots, photos, and videos. Through three core modules—3D Creation Manager, Visual Commerce, and Virtual Studio—POWER.xyz streamlines product catalog creation, immersive customer experiences, and scalable content production. Its Creative Agent combines 3D and AI to automate creative pipelines, manage privacy rules, and structure dedicated workspaces for teams and agencies. POWER.xyz collaborates with leading global brands and agencies, is based in Paris, and has been recognized with awards from organizations such as Farfetch, LVMH, Richemont, Tech for Retail, 1to1 Monaco, and Nuit du Commerce Connecté.
Role Description The Head of Customer Success is a full-time hybrid role based in Paris, with flexibility for partial work-from-home. This role leads the customer success function, ensuring that brand and agency clients achieve measurable value from POWER.xyz’s 3D and AI platform. Responsibilities include defining and executing customer success strategies, managing a growing team, and overseeing onboarding, training, and adoption programs for enterprise customers. The Head of Customer Success will build trusted relationships with key accounts, coordinate cross-functional initiatives with sales, product, and operations, and proactively identify expansion and retention opportunities. Day-to-day work involves monitoring customer health, resolving complex issues, gathering feedback to inform product roadmaps, and continuously improving processes, playbooks, and performance metrics to drive satisfaction and long-term partnerships.
Qualifications

Proven leadership experience in Customer Success, Account Management, or Client Services, ideally in B2B SaaS or digital/creative technology environments.
Strong skills in customer relationship management, stakeholder communication, and executive-level presentation, with the ability to build trust and influence decision-makers.
Background in developing and implementing customer success strategies, processes, and KPIs, including onboarding frameworks, adoption programs, and renewal/expansion plans.
Familiarity with 3D, AI, or visual commerce solutions, and an understanding of how brands and agencies manage content creation and creative pipelines.
Experience working with enterprise or global brands, with a track record of improving customer satisfaction, retention, and revenue growth.
Comfort with data-driven decision-making, including analyzing customer health metrics, usage data, and feedback to identify risks and opportunities.
Ability to work effectively in a hybrid environment in Paris, collaborating across product, sales, marketing, and engineering teams.
Bachelor’s

Postuler

Head Of Customer Success

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