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Junior IT Service Manager
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Junior IT Service Manager (m/f/d)
JUNIOR IT SERVICE MANAGER*
- YOU ARE LOOKING FOR A JOB & WE ARE LOOKING FOR YOU
DO WHAT YOU LOVE - as one of the largest international fashion companies, with more than 1,200 stores worldwide, we create fashion for moments of experience. NEW YORKER is not only an employer, but also a network of motivated and diverse teams that is looking for more real personalities. Whether you already have several years of professional experience or are a young talent looking to help shape the NEW YORKER world of tomorrow, with us you have the opportunity to grow both professionally and personally. We love what we do, do you?
THIS IS YOUR AREA OF RESPONSIBILITY
You are passionate about innovation and digital transformation - so are we Our IT teams are actively involved in business process design and Group-wide projects. We don't let IT do it, we do it ourselves. Join us and use your expertise to become part of our team in one of the most beautiful industries in the world and be responsible for
- Take on operational responsibility and control for existing IT processes (incident management, problem management or change management)
- Monitor and ensure service quality (on the process and system side)
- Report and monitor key figures for our IT services
- Actively support the improvement of the asset and configuration management process
- Responsible for the further development of the ITSM tool and the self-service portal
- Develop and maintain project, process and procedure documents
- Develop and conduct process training courses
WHAT YOU BRING WITH YOU
- You have successfully completed your university studies in the field of computer science, business informatics or a comparable education
- You have mastered ITSM processes according to ITIL® at least at Foundation Level
- You have initial experience with service management tools, ideally Matrix 42 products
- Your practical experience in service operations and service transition is an advantage
- You are methodologically confident in the recording and design of work processes
- You have a strong interest in participating in projects in the IT service sector
- You have a very good command of German and good written and spoken English
- You have assertiveness, analytical thinking skills and a reliable and conceptual way of working
Nobody is perfect You don't meet the requirements 100% but still want the job? No problem - we'll walk the path together as a team
THAT'S ON TOP FOR YOU
- Benefits
- 30% staff discount in our NEW YORKER stores
- Free admission to the Gliesmarode baths
- Employee advantage at the Jagdschloss Windenhütte Restaurant & Hotel in Thale
- Free tickets for employees and their companions for NY Lions home games
- Exclusive discount at the OX U.S. Steakhouse in Braunschweig
- Fairness. Flexible working hours with attractive remuneration and social benefits, such as 30 vacation days, company pension scheme or capital-forming benefits
- Security. Permanent job in an international company that is characterized by growth
- Togetherness. A personal buddy as part of our mentoring program as well as an onboarding event, which is offered in addition to our company and team events
- Accessibility. Good connections to the A2/A391 and free employee parking for secure vehicle parking
YOU ARE LOOKING FOR A NEW CHALLENGE
- Then apply and become part of a unique team at NEW YORKER
NEW YORKER Information Services International GmbH
Contact person: Sabine Gunia | Recruiting Specialist
P
- Your gender doesn't matter to us, NEW YORKER is open to all people - the main thing is that you fit in with us To make it easier to read, we use the masculine form for personal terms in the text
Disclaimer from NEW YORKER
"Your gender does not matter to us. However, for reasons of easier readability, we use the masculine form for personal terms in the text."
