![Shipup](https://media.trabajo.org/img/noimg.jpg)
Customer Success Engineer
il y a 2 semaines
- Based in : Paris or full-remote position (1-hour difference from Paris timezone)
- Contract: : Full-time permanent contract
- Manager: Florian , VP of Engineering
- Team: Technical team
- Budget: from 45 to 55 k€
Shipup is a 50+ people company that envisions a world where brands keep their promises along the entire customer journey.
That's why we enable brands to take control over the most volatile part of the customer experience — the post-purchase — so they increase brand loyalty and save support costs.
We work with 300+ brands in Europe and North America , including some very successful digital native brands (Cheerz, Blissim, Withings, Feed Ssense, A.P.C. … ) while others are larger, more traditional accounts (Leclerc, Carrefour, Go Sport, Yves Rocher, Zadig & Voltaire, Petit Bateau, etc… ).
In 2022: Shipup announced that Global Blue had acquired a majority stake in the company while staying an independent structure.
We are thrilled to open our first Customer Success Engineer role at Shipup. This strategic decision comes at the perfect time for several compelling reasons.
Our primary goal is to enhance first-level support and onboarding responsiveness to improve customer satisfaction by empowering Customer Care and Onboarding teams to operate more autonomously.
We also aim to improve the speed and quality of technical support by moving these responsibilities from the technical team to this new role.
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