Windows Engineer
il y a 3 jours
General Information
Services
Full-time
Additional Locations :
* Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).
This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. This a technical role within the Lenovo's Managed Service Desk support team based in Rueil-Malmaison, France. In this role you will be delivering best in class support to Lenovo's Managed Service Desk customers. Over phone, email and chat, you will perform remote troubleshooting to accurately diagnose reported problems within the client product portfolio (notebooks, desktops, tablets & phones) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. The tasks of the Managed Service Desk expands way beyond Lenovo's own product portfolio so broad technical knowledge is an advantage.
In this role, you will be based in our Rueil-Malmaison office with our Managed Service Desk team and directly reporting to the Managed Service Desk Manager based in Copenhagen. Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation.
• Identifies the cause of hardware / software faults and provides a solution.
• Support our software customers via MS Cloud Solution Provider services.
• Experience within IT Services and Working with Field Service Providers.
• Working Knowledge on Windows Operating Systems and MS Products.
• Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets & phones).
• Experience with Microsoft CSP, or any of the following certifications MS-900, AZ-900, SC-900 an advantage but not a requirement.
• Business Fluent French and English (additional language, Arabic, Spanish or Italian or is a huge advantage).
Opportunities for career development & growth.
• An international team with a high focus on Gender Diversity.
• Very attractive compensation package and Performance based rewards.
About Lenovo Managed Service Desk
Lenovo Managed Service Desk provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency.
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