Managed Service Desk Engineer
il y a 4 jours
WD00075593 Career area:
Services Country/Region:
France State:
Hauts-de-Seine City:
Rueil-Malmaison Date:
Friday, December 6, 2024 Working time:
Full-time Additional Locations :
* France - Hauts-de-Seine - Rueil-Malmaison Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY). This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit , and read about the latest news via our StoryHub . Description and Requirements This a technical role within the Lenovo's Managed Service Desk support team based in Rueil-Malmaison, France. In this role you will be delivering best in class support to Lenovo's Managed Service Desk customers. Over phone, email and chat, you will perform remote troubleshooting to accurately diagnose reported problems within the client product portfolio (notebooks, desktops, tablets & phones) maintaining high first time fix rates and dispatching parts engineers to site as needed to perform repairs. Supported by a team of Customer Success Managers you will oversee cases end-to-end with exceptional case management, follow-up and customer communication. The tasks of the Managed Service Desk expands way beyond Lenovo's own product portfolio so broad technical knowledge is an advantage. In this role, you will be based in our Rueil-Malmaison office with our Managed Service Desk team and directly reporting to the Managed Service Desk Manager based in Copenhagen. This is a role in a global team. Day-To-Day Tasks: • Assists customers and field engineers by diagnosing problems remotely through effective troubleshooting and isolation. • Identifies the cause of hardware / software faults and provides a solution. • Resolve over phone or email or onsite via parts and engineer dispatch. • Working with Our Customer Success Management team to monitor and track issues to ensure speedy resolution. • Support our software customers via MS Cloud Solution Provider services. • Be the local focal point for our biggest customers in country. Key Competencies Needed: • 3+ years of experience in Client Technical Support roles. • Experience within IT Services and Working with Field Service Providers. • Working Knowledge on Windows Operating Systems and MS Products. • Proven ability to troubleshoot both hardware and software across client products (notebooks, desktops, tablets & phones). • Effective communication skills at all levels - written and verbal. • Experience with Microsoft CSP, or any of the following certifications MS-900, AZ-900, SC-900 an advantage but not a requirement. • Business Fluent French and English (additional language, Arabic, Spanish or Italian or is a huge advantage). What Lenovo can offer You:
• An open and stimulating environment within one of the most forward-thinking IT companies. • Opportunities for career development & growth. • Access to trainings and certifications for personal development. • An international team with a high focus on Gender Diversity. • Very attractive compensation package and Performance based rewards. About Lenovo Managed Service Desk
Lenovo Managed Service Desk provides direct access to skilled and experienced Lenovo technicians offering comprehensive hardware and software support. Our expert troubleshooters have the advanced technical know-how and systems knowledge to quickly provide solutions and advice that will keep your hardware and software operating at optimal efficiency. We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class. Additional Locations :
* France - Hauts-de-Seine - Rueil-Malmaison * France * France - Hauts-de-Seine * France - Hauts-de-Seine - Rueil-Malmaison
-
Managed Service Desk Engineer
il y a 7 jours
Rueil-Malmaison, France Lenovo Temps pleinGeneral InformationReq # WD00075593Career area: ServicesCountry/Region: FranceState: Hauts-de-SeineCity: Rueil-MalmaisonDate: Friday, December 6, 2024Working time: Full-timeAdditional Locations: * France - Hauts-de-Seine - Rueil-MalmaisonWhy Work at LenovoWe are Lenovo. We do what we say. We own what we do. We WOW our customers.Lenovo is a...
-
Managed Service Desk Engineer
il y a 1 semaine
Rueil-Malmaison, France Lenovo Temps pleinGeneral Information Req # WD00075593 **Career area**: Services **Country/Region**: France **State**: Hauts-de-Seine **City**: Rueil-Malmaison **Date**: Friday, December 6, 2024 **Working time**: Full-time **Additional Locations**: - France - Hauts-de-Seine - Rueil-Malmaison Why Work at Lenovo We are Lenovo. We do what we say. We own what we do. We WOW our...
-
Windows Engineer
il y a 4 jours
Rueil-Malmaison, Hauts-de-Seine, France Lenovo Temps pleinGeneral Information Services Full-time Additional Locations : * Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage,...
-
Global Technical Support Specialist
il y a 1 jour
Rueil-Malmaison, Île-de-France Lenovo Temps pleinSeeking a highly skilled Global Technical Support Specialist to join our team in Rueil-Malmaison, France. This is a technical role within the Lenovo Managed Service Desk support team where you will be delivering best-in-class support to our customers.About LenovoLenovo is a global technology leader that drives innovation and growth with a full-stack...
-
Superviseur Technique H/F
il y a 4 jours
Puteaux, Hauts-de-Seine, France Rio Managed Services Temps pleinÀ propos de Rio Managed Services Société de prestation de service informatique (100 à 150 salariés). Fondée en 2012 et membre de la holding ERIS Groupe, RMS œuvre pour le compte de partenaires commercialisant des offres de services couvrant tout le poste de travail et plus particulièrement des offres de type Managed Print Services. ...
-
Senior Service Desk Specialist
il y a 2 jours
Vaujours, Seine-Saint-Denis, France Evernex Temps pleinWorking within a busy Service Desk, the Service Desk Specialist is responsible of calls handling, following and driving the progresses from the case opening to its closure Key responsibilities: Assist the customers with the first incident qualification process by collecting the necessary logs that will be used by the Technical Team to determine an...
-
Onsite Support Specialist
il y a 1 jour
Rueil-Malmaison, Hauts-de-Seine, France D-ploy Temps pleinWe pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are currently looking for an experienced Onsite Support...
-
Senior Service Desk Specialist
il y a 1 jour
Dammartin-en-Goële, Seine-et-Marne, France Evernex Temps pleinWorking within a busy Service Desk, the Service Desk Specialist is responsible of calls handling, following and driving the progresses from the case opening to its closure Key responsibilities: Assist the customers with the first incident qualification process by collecting the necessary logs that will be used by the Technical Team to determine an...
-
Desk Side Support Engineer Level 2
il y a 4 jours
Le Plessis-Robinson, Hauts-de-Seine, France NSC Global Temps pleinOverview The Onsite Engineer provides end-user Onsite Support and will resolve issues that cannot be resolved remotely. Onsite support must lead to higher local resolution of incidents and requests, and improved productivity / improved customer satisfaction. All round IT professional with good communication skills, Maintains and build relationships with...
-
Superviseur Opérationnel et Technique H/F
il y a 4 jours
Puteaux, Hauts-de-Seine, France Rio Managed Services Temps pleinÀ propos de Rio Managed Services Société de prestation de service informatique (100 à 150 salariés). Fondée en 2012 et membre de la holding ERIS Groupe, RMS œuvre pour le compte de partenaires commercialisant des offres de services couvrant tout le poste de travail et plus particulièrement des offres de type Managed Print Services. Spécialistes...
-
Support Service Crédit
il y a 4 jours
Malakoff, Hauts-de-Seine, France AXA Partners Temps pleinNous recherchons un Responsable des Services aux Utilisateurs Finaux & Workplace H/F pour rejoindre le département IT d'AXA Partners. Vous serez en charge de tous les services Workplace, Service Desk et ITSM dans la région : Garantir que les services et les équipes de support répondent aux besoins et aux exigences de la région. Responsable...
-
Head of Global End Users Services
il y a 4 jours
Malakoff, Hauts-de-Seine, France AXA Group Temps pleinWe are looking for a Head of End Users Services & Workplace to join the AXA Partners IT departement. You will be in charge of all Workplace, Service Desk and ITSM Services across the region: Ensuring services and support Teams to meet regional needs and requirements Managing the entire international CLP Workplace, Service desk and local support teams ...
-
Onsite Support Specialist
il y a 1 jour
Rueil-Malmaison, Hauts-de-Seine, France D-ploy Temps pleinD-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA. We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT...
-
Technicien Service Desk H/F
il y a 4 semaines
Hauts-de-France ECONOCOM France Temps pleinNous vous invitons à relever de nouveaux challenges et à évoluer sur des projets d'expertise et d'innovation en prenant part à l'aventure Econocom.A travers sa marque Workplace Infra Innovation, le groupe Econocom s'affirme comme la première entreprise du digital en Europe, la 7ème ESN de France et le leader de l'infogérance...
-
Senior Data Engineer, Information Services
il y a 4 jours
Malakoff, Hauts-de-Seine, France Safran Temps pleinSafran est un groupe international de haute technologie opérant dans les domaines de l'aéronautique (propulsion, équipements et intérieurs), de l'espace et de la défense. Sa mission : contribuer durablement à un monde plus sûr, où le transport aérien devient toujours plus respectueux de l'environnement, plus confortable et plus accessible. Safran...
-
Release Train Engineer
Il y a 2 mois
Rueil-Malmaison, France Ayvens Temps pleinAt Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. Functional Area: Ayvens, a subsidiary of Société Générale Group specializing in automotive financial services, is the European leader in Operational Vehicle Leasing. Its range of services...
-
Technicien informatique itinérant F/H en CDI
il y a 4 jours
Saint-Ouen, Seine-Saint-Denis, France Rio Managed Services Temps pleinÀ propos de Rio Managed Services Société de prestation de service informatique (150 à 200 salariés). Fondée en 2012 et membre de la holding ERIS Groupe, RMS œuvre pour le compte de partenaires commercialisant des offres de services couvrant tout le poste de travail et plus particulièrement des offres de type Managed Print Services. ...
-
Principal, Privacy Engineer
Il y a 2 mois
RUEIL MALMAISON, Hauts-de-Seine, Nanterre, France Schneider Electric Temps pleinL'équipe de Privacy Engineering au sein de la Certification Digitale, une organisation de mise en œuvre de la cybersécurité et de la protection de la vie privée au sein de Schneider Digital, soutient les équipes de développement de produits pour répondre aux exigences internes et externes de protection des données personnelles. L’équipe...
-
Lead data engineer
il y a 3 semaines
Rueil-Malmaison, France FREEBOX Temps pleinChez Iliad-Free, nous sommes persuadés que la Diversité est une richesse ! Fondé en 1991, le groupe Iliad est également connu sous la marque commerciale Free. Depuis plus de 15 ans, ce groupe technologique basé à Paris, s'attèle à offrir les plus grandes innovations télécom du marché. Free est un acteur visionnaire, inventeur de la box...
-
Software Engineer
Il y a 6 mois
Rueil-Malmaison, France Axens Temps pleinNotre System et IT Departement recherche un/une Software Engineer (F/M) Localisation : Rueil-Malmaison Axens Presentation : Le groupe Axens propose une gamme complète de solutions pour la conversion du pétrole et de la biomasse en carburants plus propres, la production et la purification des principaux intermédiaires pétrochimiques,...
