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Technical Customer Support Manager
Il y a 2 mois
General context Group IT Sales & Posting department is in charge of designing Front-Office applications to support the sales activities in international JCDecaux business units, in particular: It allows Business Units to use a Software Suite to manage the entire sales process: inventory management, media planning selections, advertising contracts, posting preparation & customers invoicing, as well as Sales Performance Analysis & control.
We are currently recruiting our IT Sales - Customer Success Manager
All Front Office solutions : HIVE – Group Sales Platform
Integrations with upstream and downstream solutions (CRM, Back-Office, MediaPlanning)
Main missions The team is in charge of providing production services to a growing number of business units (~10) which are using IT Group Sales Platform (~10 applications). The Front-Office Operation manager will be in charge of the following activities:
Management
Look after Quality of Service, key factor of success for a trustfull relation between IT and Business stakeholders
Quality of service & Maintenance
Measure and share support KPI and SLA to Domain Management
Under the responsibility of IT Domain Manager, the Support Manager is in direct liaison with the other IT managers to align application knowledge, FAQ, procedures, admin tasks…
Negotiation with all stakeholders (IT + business)
Teamwork, Empathy, Responsibility, Proactivity - High sense of service Fluent english mandatory
Strong experience in IT application & BU relationship
International environment
Agile delivery environment and methodology knowledge
Design & dev team operating Agile Methods
Business support & Analyst team members
International trips occasionall
