Technical Support Engineer Ac, Paris
Il y a 6 mois
Unfortunately, we are unable to offer this role to anyone not currently able to live and work in the EU. We can not provide visa sponsorship for this vacancy._
**About EVBox**:
We believe in a future where daily transportation is emission-free and sustained by smart charging infrastructure. That's why we've made it our goal to accelerate the adoption of electric mobility by bringing the most accessible and scalable charging solutions to the world. However, the transition from gas to electric cars will change a great deal of what we know about transportation. We're going to need EV charging infrastructure that is accessible, reliable, and future-proof. That's where you come in
At EVBox, we believe that when people feel valued and rewarded their potential is unlimited. We offer competitive salaries and review remuneration packages regularly to ensure that our pay always positively reflects performance.
We promote within, offering learning and development opportunities, including your own personal budget, and we also provide the following benefits as standard:
That's not all. We understand that everyone is different, so we try to offer a range of voluntary benefits to suit every lifestyle.
**Get to know the team**
Our Technical Support team provides a high level of technical support for Charging Stations across an array of complex issues within our AC product line. We make sure that our partners and customers receive the right support for their specific issues, and help them develop their own technical competency. It's important for us to provide the right level of visibility and resolve queries efficiently. This can be mostly a remote job (60%), with some travel needed to our offices (40%). If you prefer to go into the office more, you're always welcome
**Responsibilities include**:
- supporting questions raised by our supplier and installation partners;
- resolving more complex issues;
- escalating the issues with proper documentation to our L3 teams;
- coordinating corrective and preventive action plans with the L3 Engineering team.
**The specifics**:
- Track concerns and tasks and follow up on tickets in the available incident management system (Salesforce)
- Resolve customer / partner's issues on charging hardware operations and installations
- Resolve customer / partner's issues on our software systems
- Performing root cause analysis on new issues faced
- Perform deep analyses of technical inquiries and provide feedback on hardware and firmware development
- Ensure proper escalation of issues and follow up
- Document and follow-up with technical incidents including providing feedback to the relevant teams internally (i.e. Quality, Supply Chain, L3 Support, Project Management)
- Develop a deep technical understanding of the product and its lifecycle
You'll be leaving your mark in this important field for a sustainable future.
**What we'd like you to bring to our team**:
- Bachelor's degree in a technical field (electrical engineering, electronics, mechanical engineering or similar)
- Fluency in English and one of the following: Dutch, German or French
- At least 3 years of work experience in technical support roles, ideally within technology / energy / electrical / automotive companies
- Some experience working with hardware
- Any experience with cloud connected embedded systems, or programming / scripting languages (i.e. embedded C, JSON, XML) is advantageous (but not mandatory)
- Good understanding of customer support / call centre operations (telephony, case management tools and processes)
- Some previous experience with ticketing systems is advantageous (i.e. Salesforce)
- Strong attention to detail and commitment to quality
- Strong customer-centric mindset, willingness to help others
- Ability to influence and empathise with remote teams
- Excellent verbal, writing and typing skills
We're not looking for you to tick all the boxes we listed above. What matters most is that we share the same values, passion and work ethic. Don't let the imposter syndrome get in the way of a great career move and apply—we'd love to hear from you.
**Ready to power our sustainable future? Hit apply. Want us to know why you're interested - a short cover letter always helps**
We work together to power our sustainable future. Here's what drives us:
- Our friendly, entrepreneurial, and collaborative work environment
- Working to help grow one of the key regions in Europe with your work
- Bringing new ideas that are always highly appreciated
- Interacting in an environment with colleagues from all over the world
- EVBox is an Equal Opportunity Employer. We guide ourselves using three values: being passionate, being reliable, and being human. EVBox celebrates diversity and is committed to providing an environment of mutual respect where all employment decisions are based on qualifications, merit, and business need._
-
Field Support Engineer Dc Paris
Il y a 6 mois
Neuilly-sur-Seine, France EVBox Temps pleinIn the context of a **job creation** following a strong growth in our activity, we are looking for an **Field** **Support Engineer**, based in Paris-Neuilly sur Seine Are you looking for a predominantly **technical position in electronics / embedded software and / or mechatronics** for which you must **travel regularly**? Want to help create a sustainable...
-
Solution Engineer France
Il y a 5 mois
Neuilly-sur-Seine, France EVBox Temps plein**Powering our sustainable future, together** We live in an era where electric mobility is "the new normal." Whereas over the past decade, electric vehicles were only for the few, today they are for everyone. Welcome to the electric era. Enter EVBox. Founded in 2010, EVBox empowers forward-thinking businesses to build a sustainable future by providing...
-
Consultant Support Genesys HF
il y a 3 semaines
Neuilly-sur-Seine, France ami consulting Temps pleinPrsentation du cabinet :a.m.i consulting est une entreprise familiale innovante (Le cabinet a obtenu en2019 la bourse InnovUP de BPI France) qui exploite pour vous la data afin de vous fournir des consultants experts dans ces domaines. Soucieux du bientre de nos collaborateurs et conscient des enjeux environnementaux nous nous engageons rduire notre...
-
Software Engineer
il y a 4 semaines
Neuilly-sur-Seine, Île-de-France American Hospital of Paris Temps pleinWe're seeking a Software Engineer to join our team at {company}. As a key member of our IT department, you will be responsible for designing, developing, and testing software applications. Your primary focus will be on creating efficient, scalable, and user-friendly software solutions that meet the needs of our clients.Key Responsibilities:Design and...
-
Technical Lead
il y a 4 semaines
Neuilly-sur-Seine, Île-de-France Groupe Panzani Temps pleinJob SummaryWe are seeking a highly skilled Technical Lead - Software Development to join our software development team. The successful candidate will oversee the development of software applications and ensure they meet the required quality standards.Key Responsibilities:1. Oversee the development of software applications2. Ensure software quality standards...
-
Sales Engineer
il y a 4 semaines
Neuilly-sur-Seine, Île-de-France Commvault Systems International BV Temps pleinAbout CommvaultCommvault is the gold standard in cyber resilience, empowering customers to uncover, take action, and rapidly recover from cyberattacks. Our unique AI-powered platform combines best-in-class data protection, exceptional data security, advanced data intelligence, and lightning-fast recovery across any workload or cloud at the lowest TCO.Job...
-
Technical Sales Representative for Paris Region
il y a 2 semaines
Villebon-sur-Yvette, Île-de-France Teledyne Lecroy srl Temps pleinJob Summary:We are seeking a highly skilled Technical Sales Representative to join our team in the Paris region. This is an exciting opportunity to represent Teledyne LeCroy's full product portfolio and contribute to the company's success.About Us:Teledyne LeCroy is a leading manufacturer of advanced oscilloscopes, protocol analyzers, and other test...
-
Consultant Mechanical enginneer HVAC systems HF
il y a 3 semaines
Neuilly-sur-Seine, France ami consulting Temps pleinPresentation of the firm:a.m.i consulting is an innovative family business (The firm received the InnovUP grant from BPI France in 2019) that leverages data to provide you with expert consultants in these fields. Concerned about the wellbeing of our employees and aware of environmental issues we are committed to reducing our carbon footprint through a 100%...
-
Senior Software Engineer
il y a 4 semaines
Neuilly-sur-Seine, Île-de-France Akalis Temps pleinKey responsibilities for this role include:Technical LeadershipGuide a team of software engineers in developing and implementing software solutions.Ensure the team adheres to software development best practices.Collaborate with cross-functional teams to identify and prioritize project requirements.Software DevelopmentDesign, develop, and test software...
-
Senior Back-end Software Engineer
Il y a 5 mois
Neuilly-sur-Seine, France beqom Temps plein**Company Overview** Are you passionate and hardworking? Do you thrive in an entrepreneurial environment? beqom is a fast-growing global enterprise software company. We focus on managing compensation and performance for the world’s largest companies. This means we work with the most exciting brands worldwide to support mission-critical business processes....
-
Senior Software Engineer
il y a 4 semaines
Neuilly-sur-Seine, Île-de-France Akalis Temps pleinAbout the RoleWe are seeking a highly skilled Senior Software Engineer to join our team as a Technical Lead. The successful candidate will be responsible for leading software development projects and teams, ensuring timely and efficient delivery of high-quality products.Key ResponsibilitiesLead software development projects and teamsEnsure timely and...
-
Site Services Support Technician
Il y a 3 mois
Neuilly-sur-Seine, France Cushman & Wakefield Temps plein**Job Title** Site Services Support Technician - F/H **Job Description Summary** **Position Title**:Site Services Support Technician** **Reports To**:Territory Manager - EMEA West** **Location**:Paris - France*** **Role Purpose**: The Site Services Support Technician will be a member of the European Site Services Team (EMEA-West Region) and thus will be...
-
Software Engineer
il y a 4 semaines
Neuilly-sur-Seine, Île-de-France American Hospital of Paris Temps pleinJob Summary: We are looking for a skilled Software Engineer to join our team at {company}.About the Role: As a Software Engineer, you will be responsible for designing, developing, and testing software applications.Key Responsibilities:Design and develop software applications using various programming languages.Collaborate with cross-functional teams to...
-
Senior Software Engineer
il y a 4 semaines
Neuilly-sur-Seine, Île-de-France IEF2I Education Temps pleinWe are seeking a Senior Software Engineer to join our team. As a full stack developer, you will be responsible for designing and developing scalable and efficient software solutions using Node.js, Python, and Django. The ideal candidate will have experience with cloud services and a strong background in database systems.About the Role: As a senior full stack...
-
{title} - Software Engineer
il y a 4 semaines
Neuilly-sur-Seine, Île-de-France KILIAN PARIS Temps pleinWe are seeking a highly skilled {title} to join our team at {company}. As a {title}, you will be responsible for developing and maintaining our software applications.Main Responsibilities:Design, develop, and test software applicationsCollaborate with cross-functional teams to identify and prioritize project requirementsDevelop and maintain technical...
-
Senior Software Engineer
il y a 4 semaines
Neuilly-sur-Seine, Île-de-France Uriage Temps pleinAbout the RoleWe are seeking a skilled Senior Software Engineer to join our team at {company}.The successful candidate will be responsible for designing, developing, and maintaining our software applications. This is a fantastic opportunity to work on challenging projects and collaborate with a talented team of engineers.Key Responsibilities:Design and...
-
Software Engineer
il y a 4 semaines
Neuilly-sur-Seine, Île-de-France Julhiet Sterwen Temps pleinJob Title: Software EngineerAbout the Role:As a Software Engineer at Company, you will be responsible for designing, developing, and testing software applications.Key Responsibilities:Design and develop software applications using a variety of programming languages and tools.Collaborate with cross-functional teams to identify and prioritize project...
-
Customer Support Engineer
Il y a 5 mois
Neuilly-sur-Seine, France Sept Lieues Temps pleinAu sein de l'équipe Support Technique: - Vous êtes le référent technique capable d'analyser et de résoudre les dysfonctionnements - Vous documentez l'architecture du SI et diffuser l'information aux parties prenantes pour améliorer les niveaux de services - Vous participez à la définition des besoins techniques et fonctionnels des solutions - Vous...
-
Sales Engineer
Il y a 4 mois
Neuilly-sur-Seine, France Commvault Systems International BV Temps pleinJOB DESCRIPTION About Commvault Commvault (NASDAQ: CVLT) is the gold standard in cyber resilience. The company empowers customers to uncover, take action, and rapidly recover from cyberattacks – keeping data safe and businesses resilient. The company’s unique AI-powered platform combines best-in-class data protection, exceptional data security,...
-
Customer Support Engineer
Il y a 5 mois
Neuilly-sur-Seine, France Sept Lieues Temps pleinEntreprise pionnière de l'EdTech en croissance en France et à l'international. Conçoit des solutions hardware et software. Entreprise stable et recrutements constants depuis plus de 10 ans. +80 personnes au sein de l'entreprise +20 personnes dédiées à l'IT. Fort trafic & Challenges Techniques. Superbes locaux avec salle de sport et terrasse ! ️ Les...