Technical Support Engineer Ac, Paris

il y a 2 semaines

NeuillysurSeine, France EVBox Temps plein

Unfortunately, we are unable to offer this role to anyone not currently able to live and work in the EU. We can not provide visa sponsorship for this vacancy._

**About EVBox**:
We believe in a future where daily transportation is emission-free and sustained by smart charging infrastructure. That's why we've made it our goal to accelerate the adoption of electric mobility by bringing the most accessible and scalable charging solutions to the world. However, the transition from gas to electric cars will change a great deal of what we know about transportation. We're going to need EV charging infrastructure that is accessible, reliable, and future-proof. That's where you come in

At EVBox, we believe that when people feel valued and rewarded their potential is unlimited. We offer competitive salaries and review remuneration packages regularly to ensure that our pay always positively reflects performance.

We promote within, offering learning and development opportunities, including your own personal budget, and we also provide the following benefits as standard:
That's not all. We understand that everyone is different, so we try to offer a range of voluntary benefits to suit every lifestyle.

**Get to know the team**

Our Technical Support team provides a high level of technical support for Charging Stations across an array of complex issues within our AC product line. We make sure that our partners and customers receive the right support for their specific issues, and help them develop their own technical competency. It's important for us to provide the right level of visibility and resolve queries efficiently. This can be mostly a remote job (60%), with some travel needed to our offices (40%). If you prefer to go into the office more, you're always welcome

**Responsibilities include**:

- supporting questions raised by our supplier and installation partners;
- resolving more complex issues;
- escalating the issues with proper documentation to our L3 teams;
- coordinating corrective and preventive action plans with the L3 Engineering team.

**The specifics**:

- Track concerns and tasks and follow up on tickets in the available incident management system (Salesforce)
- Resolve customer / partner's issues on charging hardware operations and installations
- Resolve customer / partner's issues on our software systems
- Performing root cause analysis on new issues faced
- Perform deep analyses of technical inquiries and provide feedback on hardware and firmware development
- Ensure proper escalation of issues and follow up
- Document and follow-up with technical incidents including providing feedback to the relevant teams internally (i.e. Quality, Supply Chain, L3 Support, Project Management)
- Develop a deep technical understanding of the product and its lifecycle

You'll be leaving your mark in this important field for a sustainable future.

**What we'd like you to bring to our team**:

- Bachelor's degree in a technical field (electrical engineering, electronics, mechanical engineering or similar)
- Fluency in English and one of the following: Dutch, German or French
- At least 3 years of work experience in technical support roles, ideally within technology / energy / electrical / automotive companies
- Some experience working with hardware
- Any experience with cloud connected embedded systems, or programming / scripting languages (i.e. embedded C, JSON, XML) is advantageous (but not mandatory)
- Good understanding of customer support / call centre operations (telephony, case management tools and processes)
- Some previous experience with ticketing systems is advantageous (i.e. Salesforce)
- Strong attention to detail and commitment to quality
- Strong customer-centric mindset, willingness to help others
- Ability to influence and empathise with remote teams
- Excellent verbal, writing and typing skills

We're not looking for you to tick all the boxes we listed above. What matters most is that we share the same values, passion and work ethic. Don't let the imposter syndrome get in the way of a great career move and apply—we'd love to hear from you.

**Ready to power our sustainable future? Hit apply. Want us to know why you're interested - a short cover letter always helps**

We work together to power our sustainable future. Here's what drives us:

- Our friendly, entrepreneurial, and collaborative work environment
- Working to help grow one of the key regions in Europe with your work
- Bringing new ideas that are always highly appreciated
- Interacting in an environment with colleagues from all over the world
- EVBox is an Equal Opportunity Employer. We guide ourselves using three values: being passionate, being reliable, and being human. EVBox celebrates diversity and is committed to providing an environment of mutual respect where all employment decisions are based on qualifications, merit, and business need._

  • Field Support Engineer Dc Paris

    il y a 2 semaines

    Neuilly-sur-Seine, France EVBox Temps plein

    In the context of a **job creation** following a strong growth in our activity, we are looking for an **Field** **Support Engineer**, based in Paris-Neuilly sur Seine Are you looking for a predominantly **technical position in electronics / embedded software and / or mechatronics** for which you must **travel regularly**? Want to help create a sustainable...

  • Field Support Engineer Dc Paris

    il y a 6 jours

    Neuilly-sur-Seine, Île-de-France EVBox Temps plein

    In the context of a job creation following a strong growth in our activity, we are looking for an Field Support Engineer, based in Paris-Neuilly sur SeineAre you looking for a predominantly technical position in electronics / embedded software and / or mechatronics for which you must travel regularly? Want to help create a sustainable future of...

  • Solution Engineer France

    il y a 3 semaines

    Neuilly-sur-Seine, France EVBox Temps plein

    **Powering our sustainable future, together** We live in an era where electric mobility is "the new normal." Whereas over the past decade, electric vehicles were only for the few, today they are for everyone. Welcome to the electric era. Enter EVBox. Founded in 2010, EVBox empowers forward-thinking businesses to build a sustainable future by providing...

  • M3 Technical Lead

    il y a 4 semaines

    Neuilly-sur-Seine, France Clarins Temps plein

    **M3 Technical LEAD** **Ready to **bring passion into your career?** A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its _raison d’être_ is "making life more beautiful, passing on a more beautiful planet". Operating in more...

  • M3 Technical Lead

    il y a 3 semaines

    Neuilly-sur-Seine, France Clarins Temps plein

    **M3 Technical LEAD** **Ready to** **bring passion into your career?** - A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its - _raison d’être_ is "making life more beautiful, passing on a more beautiful planet". Operating in...

  • M3 Technical Lead

    il y a 4 semaines

    Neuilly-sur-Seine, France Clarins Temps plein

    **M3 Technical LEAD** **Ready to** **bring passion into your career?** - A global leading skincare and make-up company, Clarins group is the embodiment of a committed family history, with a fierce passion for innovation and spirit of independence. Its - _raison d’être_ is "making life more beautiful, passing on a more beautiful planet". Operating in...

  • Technical Data Engineer Senior

    il y a 6 jours

    Neuilly-sur-Seine, Île-de-France APGAR Temps plein

    Apgar Consulting, fondée en 2013, est une société de conseil en Data de premier plan, reconnue par les analystes comme Gartner, qui accompagne ses clients dans leur parcours pour construire une base de données fiables.De la sensibilisation des personnes aux changements organisationnels en passant par l'activation et le support technologiques, nous...

  • Planning Engineer

    Il y a 2 mois

    Neuilly-sur-Seine, Île-de-France NES Fircroft Temps plein

    Our client, specialized in subsea solutions for energy industry, is looking for a planning engineer.Duration: permanentLocation: ParisStart: asapRequired:7 years Oil & Gas experience minimum English Knowledge of PrimaveraWith over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading engineering staffing provider spanning the...

  • Planning Engineer

    il y a 3 semaines

    Neuilly-sur-Seine, Île-de-France NES Fircroft Temps plein

    Our client specialized in Water and Waste Treatment is looking for a Planning Engineer. Location: Paris La Défense Duration: 6 months renewables Start: asap Required:10 years of experience in complex industrial projectsFluent in French and EnglishPrimaveraWith over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading...

  • Planning Engineer

    il y a 1 mois

    Neuilly-sur-Seine, Île-de-France NES Fircroft Temps plein

    Our client specialized in Water and Waste Treatment is looking for a Planning Engineer. Location: Paris La Défense Duration: 6 months renewables Start: asap Required:10 years of experience in complex industrial projectsFluent in French and EnglishPrimaveraWith over 90 years' combined experience, NES Fircroft (NES) is proud to be the world's leading...

  • Technical Data Engineer Senior

    il y a 3 semaines

    Neuilly-sur-Seine, Île-de-France APGAR Temps plein

    Apgar Consulting, fondée en 2013, est une société de conseil en Data de premier plan, reconnue par les analystes comme Gartner, qui accompagne ses clients dans leur parcours pour construire une base de données fiables.De la sensibilisation des personnes aux changements organisationnels en passant par l'activation et le support technologiques, nous...

  • Technical Data Engineer

    Il y a 2 mois

    Neuilly-sur-Seine, France APGAR Temps plein

    Apgar Consulting, fondée en 2013, est une société de conseil en Data de premier plan, reconnue par les analystes comme Gartner, qui accompagne ses clients dans leur parcours pour construire une base de données fiables.De la sensibilisation des personnes aux changements organisationnels en passant par l'activation et le support technologiques, nous...

  • Technical Support Specialist

    il y a 3 semaines

    Craponne-sur-Arzon, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...

  • Technical Support Specialist

    Il y a 2 mois

    Craponne-sur-Arzon, Auvergne-Rhône-Alpes, France bioMerieux SA Career Site - MULTI-LINGUAL Temps plein

    A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For almost 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...

  • Sales Engineer

    il y a 3 semaines

    Neuilly-sur-Seine, France Juniper Networks Temps plein

    At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...

  • Sales Engineer

    Il y a 2 mois

    Neuilly-sur-Seine, France Juniper Networks Temps plein

    At Juniper, we believe the network is the single greatest vehicle for knowledge, understanding, and human advancement the world has ever known. To achieve real outcomes, we know that experience is the most important requirement for networking teams and the people they serve. Delivering an experience-first, AI-Native Network pivots on the creativity and...

  • Technical Data Engineer Senior

    Il y a 2 mois

    Neuilly-sur-Seine, France APGAR Temps plein

    Apgar Consulting, fondée en 2013, est une société de conseil en Data de premier plan, reconnue par les analystes comme Gartner, qui accompagne ses clients dans leur parcours pour construire une base de données fiables.De la sensibilisation des personnes aux changements organisationnels en passant par l'activation et le support technologiques, nous...

  • Technical Data Engineer Senior

    il y a 3 semaines

    Neuilly-sur-Seine, France APGAR Temps plein

    Apgar Consulting, fondée en 2013, est une société de conseil en Data de premier plan, reconnue par les analystes comme Gartner, qui accompagne ses clients dans leur parcours pour construire une base de données fiables.De la sensibilisation des personnes aux changements organisationnels en passant par l'activation et le support technologiques, nous...

  • Technical Data Engineer H/F

    il y a 4 semaines

    NEUILLY-SUR-SEINE, France Apgar Consulting Temps plein

    En qualité de Technical Data Engineer, vous travaillez au sein d'une équipe intervenant directement sur un projet client pour participer aux missions suivantes : - Missions externes : - Vous participez à toutes les phases techniques de mise en oeuvre de solutions de Data Management ; - Vous intervenez dans la conception et la définition de...

  • Technical Data Engineer H/F

    il y a 7 jours

    Neuilly-sur-Seine, Île-de-France Apgar Consulting Temps plein

    En qualité de Technical Data Engineer, vous travaillez au sein d'une équipe intervenant directement sur un projet client pour participer aux missions suivantes : - Missions externes : - Vous participez à toutes les phases techniques de mise en oeuvre de solutions de Data Management ; - Vous intervenez dans la conception et la définition de l'architecture...