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Customer Relationship Manager
Il y a 2 mois
APPEL A TOUS LES DIPLOMÉS
Il n'y a pas une publicité, programme télévisé, film, service de streaming, nouvelle saveur de chocolat ou le dernier restaurant en vogue qui n'ait pas fait l'objet d'une étude marketing avant d'être lancé Nos clients (comme TikTok, Disney, Dove et Coca-Cola) sont en mesure de développer une meilleure stratégie marketing et de fabriquer de meilleurs produits grâce au partenariat solide qu'ils entretiennent avec Toluna, Harris Interactive et MetrixLab.
Le groupe Toluna est ravi de lancer la 7e édition de sa célèbre JumpStart Academy - un programme de formation accéléré basé sur les performances pour identifier, encadrer et former des professionnels de haut niveau du market research En deux ans, vous passerez du statut de Chargé d’études junior à celui de Chargé d’études senior
Votre objectif principal sera d'offrir une expérience de qualité à nos clients en répondant à leurs besoins stratégiques et en soutenant leurs projets d’études de marché, en mode DIY, DIY assisté ou full-service :
Responsable de la formation initiale et de l'intégration des clients sur notre plateforme Toluna Start (notre plateforme d’insights consommateurs)
Gestion de projet :
Etudier la faisabilité des projets, établir une ligne de communication claire avec le client et les équipes techniques
Coordonner l'ensemble des activités des projets avec les équipes internes et les clients
Contrôler la qualité des données
Délivrer un reporting régulier auprès des clients à chaque étape du projet
En tant que JumpStart Executive, vous ferez partie de la cohorte « Trailblazer » sur notre parcours d'accélérateur par le biais d'un programme d'apprentissage et d'action très engageant et finement conçu, sur deux ans.
Un plan avec des objectifs clairs à atteindre à chaque niveau et des récompenses reconnaissant l'effort nécessaire pour atteindre ces objectifs au fur et à mesure de votre progression
Des évaluations trimestrielles et des feedbacks pour vous permettre d'atteindre les promotions basées sur les performances tous les 6 à 8 mois
Des modules de formation « en continu » pour vous permettre de continuer à développer vos compétences
Un Focus d’expertise spécifique, définie par le niveau d'expérience afin de vous permettre d'acquérir des compétences dans l'utilisation de la plateforme d'analyse d’insghts, la gestion des comptes clés, le développement de produits et les solutions clés en matière d'innovation, les solutions clés en matière de marque et de communication et les solutions en matière d'innovation de produits.
Après votre deuxième année, vous aurez la possibilité d’être détaché pendant un mois dans l'un de nos bureaux européens de votre choix (Londres, Milan, Rotterdam, Francfort, Suisse, Barcelone, Varsovie) pour travailler avec nos équipes locales ou notre équipe d'innovation mondiale, afin d'avoir un aperçu du fonctionnement interne de nos solutions, de nos clients clés mondiaux et de participer à certaines de nos initiatives d'innovation
Une politique de télétravail hybride pour concilier flexibilité, cohésion d'équipe et apprentissage
Formation Bac+5 d’université ou école de commerce (Marketing, Business, Psychologie, Economie, Communication)
Excellente maîtrise du français et de l'anglais, tant à l'écrit qu'à l'oral
Expérience des méthodes de recherche quantitative dans le cadre de vos études, expérience dans des fonctions en contact avec la clientèle, gestion de projet, fournisseur de panels, plateformes d'études de marché
Vous appréciez évoluer au sein d'une organisation dynamique et internationale
Les postes sont à pourvoir en CDI avec une date de démarrage prevue au 2 septembre 2024.
Avantages:
~ Événements d’entreprise
~25 jours de congés payés + RTT
~ Tickets Restaurant
~Mutuelle d’entreprise
~ Télétravail
