Technical Sales Support Specialist

il y a 2 jours


Paris, France Kingfisher HR Solutions Group Temps plein

Key Responsibilities:
Customer After-Sales Technical Support
Respond to dealer and retailer inquiries via phone or on-site visits, assisting with product usage, maintenance, troubleshooting, functional testing, and repairs.
Prepare after-sales technical resources, including FAQs, repair manuals, and disassembly videos, and conduct technical training sessions (online or on-site) for dealers and retailers.
Provide stores with a list of commonly used spare parts/accessories, guide customers in placing orders, manage safe inventory levels, and address issues with slow-moving stock.
Managing Customer After-Sales Needs, Issues, and Relationships
Collaborate with dealers and retailers to identify specific after-sales needs, design corresponding solutions, and develop standardized after-sales procedures, including training.
Gather and report after-sales issues, such as product quality concerns or suggestions for policy and process improvements, while driving internal optimization initiatives.
Conduct regular customer visits to build and maintain strong after-sales relationships, improve satisfaction, and ensure the stability of long-term partnerships.

Management and Support of After-Sales Service Providers
Oversee local after-sales service providers in France, including repair and refurbishment contract negotiations, KPI monitoring, and improving repair turnaround times and quality.
Organize technical training for repair and refurbishment teams, ensure smooth onboarding for new products, troubleshoot technical issues, and maintain company repair standards.
Manage spare parts inventory, including regular checks and scrapping processes, ensuring timely supply and cost-effective inventory management.

Qualifications:
Bachelor's degree in Mechanical Engineering, Eletrical, Automation or a related field.
Strong Customer Service and Communication Skills: Capable of providing training, addressing issues, and leveraging technical expertise to promptly resolve after-sales challenges.
Experience in After-Sales for Consumer Electronics Products: A minimum of 3 years of experience in after-sales service within consumer electronics sector, with familiarity with after-sales processes and customer expectations in France and the EU.
Ability to Perform Under Pressure: Demonstrates effectiveness in managing stress or emergencies while ensuring timely delivery of customer solutions.
Willingness to Travel Across the EU
Proficiency in English and French

What We Offer:
Competitive salary and benefits package. Opportunities for career growth and advancement within the company.
A dynamic and supportive work environment. The chance to make a significant impact on the company's growth and success.



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