Technical Support Specialist
il y a 4 jours
Job Title: Technical Support Specialist
">Location: Paris, France
">Salary Range: €55,000 - €65,000 per annum
">Job Description:
">- The ideal candidate will have 2+ years of experience in technical support and a strong background in ITSM methodologies.
- This role requires excellent analytical skills, problem-solving abilities, and effective communication skills to work with internal and external teams.
We offer a competitive salary, benefits package, and opportunities for growth and development in a dynamic team environment.
">Key Responsibilities:
">- Provide high-quality technical support to customers and internal stakeholders via various channels (phone, email, chat).
- Analyze and troubleshoot complex technical issues, working closely with cross-functional teams to resolve problems.
- Develop and maintain knowledge bases, documentation, and training materials to ensure consistent quality of support.
Requirements:
">- Bachelor's degree in Computer Science, Information Technology, or related field.
- 2+ years of experience in technical support or a related field.
- Excellent analytical, problem-solving, and communication skills.
-
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