Technical Support Specialist

il y a 4 jours


Paris, Île-de-France Tiffany & Co Temps plein

Job Title: Technical Support Specialist

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Location: Paris, France

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Salary Range: €55,000 - €65,000 per annum

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Job Description:

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  • The ideal candidate will have 2+ years of experience in technical support and a strong background in ITSM methodologies.
  • This role requires excellent analytical skills, problem-solving abilities, and effective communication skills to work with internal and external teams.

We offer a competitive salary, benefits package, and opportunities for growth and development in a dynamic team environment.

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Key Responsibilities:

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  • Provide high-quality technical support to customers and internal stakeholders via various channels (phone, email, chat).
  • Analyze and troubleshoot complex technical issues, working closely with cross-functional teams to resolve problems.
  • Develop and maintain knowledge bases, documentation, and training materials to ensure consistent quality of support.

Requirements:

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  • Bachelor's degree in Computer Science, Information Technology, or related field.
  • 2+ years of experience in technical support or a related field.
  • Excellent analytical, problem-solving, and communication skills.


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