Senior Technical Support Specialist
il y a 15 heures
We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Fortinet, Inc.
About the RoleThis is a full-time position that will be responsible for providing technical assistance to customers with post-sales training. The ideal candidate will have a strong understanding of network security and be able to effectively communicate complex technical information to customers.
Key Responsibilities- Provide technical support to customers via phone, email, or in-person
- Analyze and resolve technical issues related to network security
- Develop and deliver training programs to enhance customer skills
- Maintain up-to-date knowledge of industry trends and best practices
- Bachelor's degree in Computer Science, Information Technology, or related field
- At least 5 years of experience in technical support or related field
- Strong understanding of network security concepts and technologies
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize multiple tasks
- A competitive salary of $85,000 - $110,000 per year
- A comprehensive benefits package, including medical, dental, and vision insurance
- Generous paid time off and holidays
- Opportunities for professional growth and development
Fortinet is a leader in the cybersecurity industry, and we're committed to making a positive impact on the world. Our employees enjoy a dynamic and supportive work environment, with opportunities to learn and grow with the company. If you're passionate about technology and making a difference, we encourage you to apply for this exciting opportunity.
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