Senior Technical Support Specialist

il y a 15 heures


Paris, Île-de-France Fortinet, Inc. Temps plein
Job Overview

We are seeking a highly skilled and experienced Senior Technical Support Specialist to join our team at Fortinet, Inc.

About the Role

This is a full-time position that will be responsible for providing technical assistance to customers with post-sales training. The ideal candidate will have a strong understanding of network security and be able to effectively communicate complex technical information to customers.

Key Responsibilities
  • Provide technical support to customers via phone, email, or in-person
  • Analyze and resolve technical issues related to network security
  • Develop and deliver training programs to enhance customer skills
  • Maintain up-to-date knowledge of industry trends and best practices
Requirements
  • Bachelor's degree in Computer Science, Information Technology, or related field
  • At least 5 years of experience in technical support or related field
  • Strong understanding of network security concepts and technologies
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and prioritize multiple tasks
What We Offer
  • A competitive salary of $85,000 - $110,000 per year
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • Generous paid time off and holidays
  • Opportunities for professional growth and development
Why Choose Fortinet?

Fortinet is a leader in the cybersecurity industry, and we're committed to making a positive impact on the world. Our employees enjoy a dynamic and supportive work environment, with opportunities to learn and grow with the company. If you're passionate about technology and making a difference, we encourage you to apply for this exciting opportunity.



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