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Customer Success Operations

Il y a 4 mois

Paris France AB Tasty Temps plein

AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating seamless customer experiences.


Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.


Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. AB Tasty has 12 offices across the globe: North America, Europe, Asia Pacific.


Working within the Customer Success Operations Team, you will help the team with its projects, including but not limited to maintaining the use-case library, creating or maintaining content in our e-learning platform and other knowledge bases, and managing our internal tools.  You will report to the VP of Customer Success Operations.  


Contract & Location:

Permanent full-time contractParis OfficeSmooth remote work policy (up to 3 days a week)


What you will do:

You will work closely with the global Client team to ensure they have all the materials, tools, processes, and data they need to successfully work with their clients. Some projects will require you to work with other teams as well, most often the Customer Marketing, Sales Enablement, and Revenue Operations teams. The role has a degree of autonomy and you will be expected to manage your own workflow and projects within the context of the overall team’s workflow, projects and strategy; projects will be quite diverse and may require working on several topics at the same time. The ideal candidate will be rigorous, autonomous, and flexible to respond to the company’s ever-changing needs.


A few examples of your responsibilities:

Creating and maintaining internal and external education materials and training decksMaintaining and updating our client databasesImplementing and maintaining processes to improve or maintain customer engagementManaging all the internal tools specifically used within the Client Team (timesheet, CS platform, client activity dashboard, client usage monitoring dashboard, etc.)  Working on ad-hoc cross-functional projects, as needed


What we look for:

You are autonomous in your work and you can multitaskYou are computer literate, with a good knowledge of Google Workspace or MS Office as well as the confidence to get to grips quickly with our internal software systemsStrong soft skills: you are rigorous, proactive, collaborative and you have a hands-on attitudeExcellent communication skills: you are fluent in French and have a very good level of English (spoken and written)You can adapt quickly and work well in a fast-paced environment (adaptability in ambiguity is key)A previous experience working in Customer Success field teams (Customer Success Managers, Account Management, Professional Services, Solution Architects) and/or Operations is a plus
If you don’t meet 100% of these qualifications, tell us why you’d still be a great fit for this role in your application


What we offer:

Huge impact. AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s successNo micromanaging. Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every  incentive to make a real impactInternational reach. Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is EnglishContinuous education. We offer many opportunities for each employee to learn and grow from a mix of professional and non-professional topicsUnique career opportunity. By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possibleLots. Of. Fun. Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes and partiesRemote working, flexible schedule. This isn’t a “clock in, clock out” company. We care about your productivity,  not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keepingTime for yourself. After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed but also to make you succeed