Customer Success Operations
Il y a 7 mois
AB Tasty is a global leader in AI-powered experience optimization solutions empowering brands using personalization, experimentation, recommendations, and search to build better experiences on their websites and apps. Integrated into a single platform, AB Tasty offers web and API-based solutions that provide companies with a unified approach to creating seamless customer experiences.
Brands use AB Tasty’s platform to align digital, e-commerce, and product teams on revenue goals by optimizing and innovating digital experiences.
Founded in 2013, AB Tasty’s customer roster includes world-leading brands such as Kering, McDonald’s, Ulta Beauty, L’Oreal, Disneyland Paris, and LVMH among others. AB Tasty has 12 offices across the globe: North America, Europe, Asia Pacific.
Working within the Customer Success Operations Team, you will help the team with its projects, including but not limited to maintaining the use-case library, creating or maintaining content in our e-learning platform and other knowledge bases, and managing our internal tools. You will report to the VP of Customer Success Operations.
**Contract & Location**:
- Permanent full-time contract
- Paris Office
- Smooth remote work policy (up to 3 days a week)
**What you will do**:
- You will work closely with the global Client team to ensure they have all the materials, tools, processes, and data they need to successfully work with their clients. Some projects will require you to work with other teams as well, most often the Customer Marketing, Sales Enablement, and Revenue Operations teams.
**A few examples of your responsibilities**:
- Creating and maintaining internal and external education materials and training decks
- Maintaining and updating our client databases
- Implementing and maintaining processes to improve or maintain customer engagement
- Managing all the internal tools specifically used within the Client Team (timesheet, CS platform, client activity dashboard, client usage monitoring dashboard, etc.)
- Working on ad-hoc cross-functional projects, as needed
**What we look for**:
- You are autonomous in your work and you can multitask
- You are computer literate, with a good knowledge of Google Workspace or MS Office as well as the confidence to get to grips quickly with our internal software systems
- Strong soft skills: you are rigorous, proactive, collaborative and you have a hands-on attitude
- Excellent communication skills: you are fluent in French and have a very good level of English (spoken and written)
- You can adapt quickly and work well in a fast-paced environment (adaptability in ambiguity is key)
- A previous experience working in Customer Success field teams (Customer Success Managers, Account Management, Professional Services, Solution Architects) and/or Operations is a plus**What we offer**:
- ** Huge impact.** AB Tasty is only as great as our team. By directly developing the publicly accessible SaaS platform used by all our clients, you’ll have a direct impact on the company’s success
- ** No micromanaging. **Be the owner of your effort - you’ll be one of the team and fully trusted to take responsibility for your tasks. You’ll have every incentive to make a real impact
- ** International reach. **Our audience is wildly international, and our team is too. Although our HQ is located in France, our company language is English
- ** Continuous education.** We offer many opportunities for each employee to learn and grow from a mix of professional and non-professional topics
- ** Unique career opportunity.** By joining a fast-growing company that’s making waves in the tech industry, you’ll have a wonderful chance to enhance your learning and advance in your career faster than you ever thought possible
- ** Lots. Of. Fun. **Our incredible magic makers organize awesome events, such as team games, drinks, yoga classes and parties
- ** Remote working, flexible schedule**. This isn’t a “clock in, clock out” company. We care about your productivity, not tracking every minute you’re on site. It’s up to you to always be responsible for your work, no matter where you are or what schedule you’re keeping
- ** Time for yourself.** After a year within AB Tasty, we offer you a day off during which we simply ask you to think about your career expectations with us. It's not always easy to find time for introspection and to envision what path can lead us to a happy career so we offer a Retreat Day as an opportunity to reflect on that. We not only aim to succeed but also to make you succeed
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