Service Manager

Il y a 3 mois


Puteaux, France Experis France Temps plein

Service Manager (H/F) - Paris - Puteaux

Experis France recherche un Service Manager à La Défense.

En tant que Service Manager, vous serez le pilier de la gestion de nos contrats d'infogérance, avec un accent particulier sur l'infrastructure IT et l'interaction avec les métiers des utilisateurs finaux. Vous garantirez l'excellence opérationnelle et la satisfaction totale de nos clients et collaborateurs.

Responsabilités Clés :

• Leadership Financier : Gérer et améliorer le P&L, en veillant à la rentabilité et à l'efficacité des services.
• Relation Client : Cultiver des relations solides avec les clients, en négociant et en gérant les modifications ou extensions de service.
• Gestion de Projet : Diriger les phases clés du cycle de service, y compris l'avant-vente, la transition, le probatoire, le run et la réversibilité.
• Risque et Conformité : Identifier et gérer proactivement les risques opérationnels, en maintenant à jour la documentation contractuelle.

Nous cherchons un leader dynamique avec une expertise avérée en infrastructure IT et une passion pour l'amélioration continue des processus et services. Une expérience significative dans la gestion de la relation client et une capacité à travailler en synergie avec les équipes métiers sont essentielles.


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