Team Lead Bus Operations

il y a 1 mois

Paris France BlaBlaCar Temps plein

About BlaBlaCar

BlaBlaCar is the world’s leading community-based travel app enabling 26 million members a year to carpool or travel by bus in 21 countries. Our team of 800 employees counts over 50 nationalities and is spread across our 5 global offices, 30% working fully remotely.


Your mission

We are looking for a Lead Bus Stop Managers to join the Ground Ops team. You will be reporting directly to Lead Ground Ops Adrien Bethuys.


As part of the BlaBlaCar Buses team, the objective of the Ground Ops team is to ensure the smooth running of operations on the ground: in the station or during bus journeys. The in-station experience is essential for our passengers as it is the first physical interaction with our service. We must guarantee easy access for our passengers and our buses, ensuring a clear display, etc. To do this, the station team is in charge of relations with all the stopping points of our bus network in Europe.


The Station team must in particular make sure to maintain a good relationship with the station managers, share our forecasts of trips, validate the conditions of physical access, ensure contractualisation is done on time and finally guarantee a clear and readable branding for our passengers.


Your responsibilities

Manage a team of 2-4 Bus Stop ManagersConcretize an efficient cross team data managementOptimize our processes and guide our Tech team to improve the tools we haveEnsure the identification, the contractualization and the run with with the best possible stops to support the growth of our BlaBlaCar Bus NetworkGuarantee best in-class experience for passengers in stations by taking into account all parameters we can play with in each stationDefine and support the long term strategy with Bus Stations and Public authorities to support Network growth and make sure long distance coaches and our operational constraints are consideredBusiness travel 10 - 20% of the time (depending on low/peak seasons)


Your qualifications

3-5 years of experience in Transport, Mobility, process optimization and/or data managementPeople management skills are not mandatory but first experience highly desirableYou are interested in topics related to mobility and transportYou have excellent communication skills and enjoy interacting with internal and external stakeholdersYou are fluent in English and French. Any other language is a plusYou fit with our BlaBlaPrinciplesYou thrive in a collaborative, fast-growing and innovative environmentYou have the ability to take ownership, aligned with business priorities


What we have to offer

4 additional weeks of Maternity leaves and Paternity leaves paid Financial support for home office equipment Minimum 25 days holiday per year Local meal plan policies (Swile card in France) 50% transportation paid in France (Forfait Mobilité Durable) Relocation package and visa support Free unlimited carpooling & bus rides Personal growth via trainings, mentorship, and internal mobility programs Employee Stock ownership plan Regular team building events Paid leave - Be The Member dayMental health support through Moka.care


Interested in joining the ride? Here’s what your hiring journey will look like:

a 45-min interview with one of our Talent Acquisition Managers, Hien Hoang, to get to know you, understand your career expectations and answer your questionsa 45-min interview with Lead Ground Ops Adrien Bethuysa fully remote exercise followed-by a 60-min case study with Lead Ground Ops Adrien Bethuys, Lead BOM & Safety Vincent Ligot and Lead Distribution Yeli Tsesarenko-Belkadia 30-min interview with Louis Sachot, Head of Operations for a final validation



Our hiring process lasts on average 25-30 days, offers usually come within 48 hours.


Not sure yet? 

Check out our 100 reasons to join BlaBlaCar



BlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application.

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